Patient Advisor Optical express

Optical Express Group; Newbridge; Remote; EUR 30,000 - 32,000; Full time

Benefits offered by this job

State-of-the-art facilities

33 days leave

Free laser eye surgery

Free eye tests

Discounted eyewear

Friend & family discount

Training & development

Pension scheme

Exclusive offers & rewards

Wellbeing support

Job summary

Optical Express in Ireland is seeking aPatient Advisor in Newbridge, Co. Kildare. This role focuses on delivering exceptional patient care from first contact, guiding patients through consultations and treatment planning, and supporting them with vision correction options.

You will build relationships, perform health checks with advanced equipment, and assist patients in navigating financing and scheduling with clinicians. A rewarding role in a supportive team.

Qualifications

• Passion for providing world-class customer service.
• Experience in sales and working with customers.
• Strong organisational skills and attention to detail.
• Ability to communicate clearly with a diverse range of people.
• Motivated and driven to succeed in a target-driven environment.

Responsibilities

• Build relationships with patients and maintain regular communication before and after treatment.
• Assist in patient consultations and practice visits.
• Undertake diagnostic scans using state-of-the-art equipment as part of health checks.
• Guide patients to their optometrist and schedule treatment dates for vision correction surgery.
• Explain traditional vision correction options such as glasses and contact lenses.
• Discuss available finance options and maintain accurate patient records.

Skills

Customer service

Sales experience

Organisational skills

Clear communication

Driven to succeed

Job description

Job Title - Patient Advisor

Location: Newbridge, Co. Kildare

Salary: €30,000-€32,000 per annum

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• State of the art, modern working environments
• 33 days annual leave*
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme
• Access to a range of exclusive offers, discounts and rewards
• Employee Assistance Programme and Wellbeing Solutions/Support

It's our Patient Advisor's role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:

• Building relationships with patients and ensuring regular communication prior to and following their treatment
• Assisting in patient consultations / practice visits
• Undertaking diagnostic scans on patients using state of the art equipment as part of a full health check
• Assisting patients to complete health & lifestyle questionnaires
• Introducing patients to their optometrist
• Scheduling treatment dates for vision correction surgery
• Advising on traditional vision correction solutions, namely glasses and contact lenses
• Discussing finance options
• Accurately maintaining patient records

Are you our ideal candidate? The answer is yes if you:

• Have a passion for providing world-class customer service
• Have strong sales experience
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Are motivated and driven to succeed

If you believe you have the right skills and attributes for this role, we would love to hear from you.