ROI - Retail Optical Assistant

Vision Express; Dublin; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Free eyewear (up to €550)

33 days holiday

Family & friends discounts

Free eye tests

Employee wellbeing support

OneSight Foundation support

Job summary

Vision Express in Dublin, Ireland is seeking a Retail Optical Assistant to deliver personalised customer service, advise on eyewear, and support store operations.

You will engage with customers, learn frame adjustments, assist with fittings, and participate in pre-screening eye tests using the latest optical technology. The role offers competitive pay with monthly bonuses and generous eyewear perks.

Qualifications

• Experience delivering confident personalised customer service.
• Interest in eyewear and fashion.
• Good communication and listening skills.
• Comfort with digital tools and tech.

Responsibilities

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

Skills

Customer service

Communication

Team player

Digital tools

Job description

Retail Optical Assistant – Vision Express

Where customer service meets premium eyewear and medtech innovation.
Are you looking for a retail role in eyecare where you can grow, learn, and make a difference?
Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.

What You’ll Do

• Deliver confident personalised customer service and product advice
• Learn to adjust frames, assist with fittings, and carry out minor repairs
• Support pre-screening eye tests using the latest optical technology
• Keep the store running smoothly with admin and support tasks

What You’ll Get

• Free eyewear (up to €550 annually) from day one
• 33 days holiday with buy/sell options
• Family & friends discounts + free eye tests
• Employee wellbeing support
• Opportunities to support global vision through the OneSight Foundation

Earn More at Vision Express

Earn monthly bonuses on top of your salary. Full-time Optical Assistants meeting targets can earn €77–€520/month bonus — with uncapped potential for high performers. Your performance matters — and it pays off.

What We’re Looking For

• Confident engaging with customers and recommending products
• Passionate about eyewear, style, and comfortable with digital tools
• Positive team player with a can-do attitude
• Strong communicator who listens and understands customer needs

Why Vision Express?

With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing medtech business. Backed by EssilorLuxottica, we invest in innovation, people, and your career development.