Patient Advisor

Optical Express; Dublin; On-site; EUR 28,700 - 32,000; Full time

Benefits offered by this job

33 days annual leave

Free Laser Eye Surgery and Intraocular Lens Surgery

Discounted prescription eyewear

Ongoing training and development opportunities

Job summary

A leading healthcare provider in Dublin is seeking a Patient Advisor to support patients during their vision correction journey. This role requires excellent communication skills and a patient-facing background to ensure an outstanding patient experience. Responsibilities include managing patient consultations, scheduling procedures, and maintaining high service standards. The position offers a full-time flexible work schedule and an attractive salary package, including 33 days annual leave and other benefits like free eye care and discounts.

Qualifications

• Previous experience in a patient-facing role.
• Experience in healthcare or high-end retail is preferred.

Responsibilities

• Support patients through all steps of the process.
• Manage patient confidence and first impressions.
• Capture diagnostic scans for clinical interpretation.
• Support in delivery of consultations.
• Schedule surgeries and aftercare.
• Manage payment and administrative requirements.
• Meet individual commercial KPIs.

Skills

Excellent communication and interpersonal skills

High attention to detail

Organisational skills

Proficient with digital and diagnostic technology

Job description

Hours – Full Time – 40 hours ( must be flexible to do Saturdays )

Salary – from €28,700 - €32,000 + OTE & benefits

Optical Express are the market leader in Vision Correction Surgery (Laser Eye Surgery and Premium Pay Intraocular Lens Surgery in the UK). As an entity, we treat more patients than all other private providers do put together. For close on twenty years, Optical Express have delivered in excess of 60% of premium pay Laser and Lens Replacement Vision Correction procedures in the UK and Ireland.

We are seeking Patient Advisors for our Dublin clinics. This is a pivotal role in our business, with responsibility for delivering an outstanding and well-structured patient journey across our services. The role of a Patient advisor is to act as a support to our clinicians, whilst also carrying operational and commercial responsibilities.

Our Patient Advisors are the patients primary point of contact through all stages of the process from introduction to post operative follow up, they combine exceptional patient care and service delivery standards in line with high-end luxury purchases.

Main Responsibilities

• Support Patients having vision correction surgery across all steps of patient pathway, building rapport and maintaining patient confidence.
• Deliver warm, professional patient welcomes and manage first impressions.
• Capture high-quality diagnostic scans for clinical interpretation, whilst communicating with the patients on the features and benefits of our technology.
• Support in delivery of consultations for optometrists and/or Surgeons, in-clinic or virtual.
• Close consultation process and schedule surgery and aftercare.
• Manage payment, finance and administrative booking requirements.
• Meet and exceed individual commercial KPIs.

Experience/requirements

• Previous experience of a patient facing role
• Excellent communication and interpersonal skills
• High attention to detail and organisational skills
• Proficient with use of digital and diagnostic technology
• Experience within healthcare or high-end retail would be preferred.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• An industry leading salary plus excellent bonus potential
• State of the art, modern working environments
• 33 days annual leave*
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Discounts on other group company products and procedures
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities