Vision Care & Patient Experience Advisor

Optical Express Group; Newbridge; Remote; EUR 30,000 - 32,000; Full time

Benefits offered by this job

State-of-the-art facilities

33 days leave

Free laser eye surgery

Free eye tests

Discounted eyewear

Friend & family discount

Training & development

Pension scheme

Exclusive offers & rewards

Wellbeing support

Job summary

Optical Express in Ireland is seeking aPatient Advisor in Newbridge, Co. Kildare. This role focuses on delivering exceptional patient care from first contact, guiding patients through consultations and treatment planning, and supporting them with vision correction options.

You will build relationships, perform health checks with advanced equipment, and assist patients in navigating financing and scheduling with clinicians. A rewarding role in a supportive team.

Qualifications

• Passion for providing world-class customer service.
• Experience in sales and working with customers.
• Strong organisational skills and attention to detail.
• Ability to communicate clearly with a diverse range of people.
• Motivated and driven to succeed in a target-driven environment.

Responsibilities

• Build relationships with patients and maintain regular communication before and after treatment.
• Assist in patient consultations and practice visits.
• Undertake diagnostic scans using state-of-the-art equipment as part of health checks.
• Guide patients to their optometrist and schedule treatment dates for vision correction surgery.
• Explain traditional vision correction options such as glasses and contact lenses.
• Discuss available finance options and maintain accurate patient records.

Skills

Customer service

Sales experience

Organisational skills

Clear communication

Driven to succeed

Job description

Optical Express in Ireland is seeking aPatient Advisor in Newbridge, Co. Kildare. This role focuses on delivering exceptional patient care from first contact, guiding patients through consultations and treatment planning, and supporting them with vision correction options.

You will build relationships, perform health checks with advanced equipment, and assist patients in navigating financing and scheduling with clinicians. A rewarding role in a supportive team.