Patient Administrator-Tallaght

Affidea UK & Ireland; Tallaght; On-site; EUR 26,000 - 36,000; Full time

Job summary

Affidea UK & Ireland in Tallaght is seeking a Patient Administrator to ensure smooth patient-facing services. You will greet patients, schedule appointments, update records, and support clinical staff with a focus on accuracy and confidentiality.

You will handle referrals, medical reports, and queries, maintain patient files, use RIS/PACS systems, and contribute to audits and quality initiatives while complying with data protection rules.

Qualifications

• Leaving Certificate or equivalent qualification.
• Experience in healthcare or customer service environment preferred.
• Proficiency in Microsoft Office and patient management systems (e.g., RIS, PACS)

Responsibilities

• Greet and assist patients in person, by phone, or via email professionally.
• Schedule, confirm, and manage patient appointments.
• Maintain and organize patient files with confidentiality.
• Use software to manage patient data and generate reports.

Skills

Customer service experience

Communication skills

Education

Leaving Certificate or equivalent

Tools

RIS

PACS

Microsoft Office

Job description

Affidea is Europe's leading provider of out-of-hospital healthcare, operating over 420 centres across 14 countries, providing high-quality medical services to nearly 15 million patients every year. We specialise in advanced diagnostic imaging, community based poly-clinics and specialist healthcare services. Our continued growth reflects our commitment to bringing high-quality, accessible healthcare closer to the communities we serve.

Affidea UK & Ireland

In the UK and Ireland, Affidea operates a growing network of diagnostic imaging and minor injuries centres, delivering a broad range of cutting-edge imaging technology and healthcare services to the public, private insurers, employers, and other organisations. As part of our ongoing expansion, we're extending our presence into new regions, including our upcoming clinic in London and hospital in Belfast offering exciting opportunities to be part of a business that's shaping the future of accessible, community-based healthcare across the region

We are now seeking an experienced Patient Administrator to join our team in Tallaght

The Patient Administrator plays a vital role in ensuring the smooth and efficient operation of patient-facing services. This role involves managing patient appointments, maintaining accurate records, supporting clinical staff, and delivering excellent customer service to patients and their families.

Responsibilities

Patient Coordination

• Greet and assist patients in person, by phone, or via email in a professional and courteous manner.
• Schedule, confirm, and manage patient appointments, ensuring optimal use of clinical resources.
• Register new patients and update existing records accurately in the patient management system.
• Provide patients with necessary information regarding appointments, procedures, and clinic policies.

Administrative Support

• Maintain and organize patient files, ensuring confidentiality and compliance with data protection regulations.
• Process referrals, medical reports, and correspondence in a timely and accurate manner.
• Liaise with clinical staff to coordinate patient flow and support service delivery.
• Handle patient queries and complaints, escalating issues when necessary.

Systems and Documentation

• Use software to manage patient data and appointment schedules.
• Ensure all documentation is completed accurately and filed appropriately.
• Generate reports and assist with audits as required by management.

Compliance and Quality

• Adhere to all relevant policies, procedures, and regulatory standards.
• Maintain a clean and organized reception and administrative area.
• Participate in quality improvement initiatives and contribute to service development.

Qualifications and Experience

• Minimum of a Leaving Certificate or equivalent
• Previous experience in a healthcare or customer service environment preferred.
• Proficiency in Microsoft Office and patient management systems (e.g., RIS, PACS)