Parts Advisor

Alliance-Automotive-Group-Lv; Carrick-on-Shannon; On-site; EUR 25,000 - 40,000; Full time

Benefits offered by this job

Bonus potential

Structured training

Great team environment

Job summary

NAPA Auto Parts is expanding in Ireland through Alliance Automotive Group and seeks a Parts Advisor for the Carrick-on-Shannon area. You will take phone and counter orders, upsell, build long-term customer relationships and promote offers while ensuring correct parts are sent first time.

We offer a competitive salary with bonus potential, structured training and a friendly team environment within a global motor factor network.

Qualifications

• Punctual, organised and efficient while meeting deadlines.
• Pro-active and enthusiastic when speaking with customers.
• Excellent communication skills.
• Empathy towards customers.

Responsibilities

• Taking orders for car parts over the telephone and counter, upselling to increase invoice value.
• Outbound calling to raise customer awareness and achieve higher sales.
• Building long-term rapport with local customers.
• Actively promote offers, discounts and customer competitions.
• Limiting credits and returns by ordering and sending the right car parts, first time.

Skills

Communication skills

Customer service

Upselling

Telephone sales

Empathy

Job description

NAPA Auto Parts was founded in 1925 to meet America’s need for an effective automotive parts distribution system. In the century since, NAPA has exploded across the globe, carrying a reputation of quality and excellence with it. Distributed by Alliance Automotive Group (AAG) in the United Kingdom and Ireland, NAPA has become a market-leading parts brand with a championship-winning motorsport team. Now, over 275 AAG subsidiaries are unifying under the NAPA Auto Parts name, joining the largest network of motor factors in the world. The prestigious NAPA Auto Parts family boasts a staggering 6,000+ locations across the US, Canada, and Australia — and now the United Kingdom and Ireland.Due to our growth and expansion within our motor factor network, we are looking for Parts Advisors to join our team at NAPA Auto Parts.Having recently entered the Irish market this an excellent opportunity for enthusiastic, highly motivated automotive professionals to help establish and expand our brand in Ireland. An opportunity to be a part of our journey and share in our success as we continue to establish ourselves as a market leader in Ireland, Europe and worldwide.As Part Advisor, responsibilities will include:Taking orders for car parts over the telephone and counter, upselling to increase invoice value.Outbound calling to raise customer awareness and achieve higher sales.Building long-term rapport with local customersActively promote offers, discounts and customer competitionsLimiting credits and returns by ordering and sending the right car parts, first time.To be successful in this role you will to be:Punctual, organised, and efficient whilst working towards deadlines.Pro-active and enthusiastic when speaking with customers.Able to demonstrate empathy towards customers.Professional and possess excellent communication skills.In Return we offer:An opportunity to join a global brand and market leading motor factor.Competitive salary and excellent bonus potentialStructured career paths and bespoke trainingA great team environment & friendly approachable managementNot the right fit? Create an account to set up email alerts as new job postings become available that meet your interest!Alliance Automotive Group is an equal opportunities employer.