Partner Services Representative

tsys; Dublin; On-site; EUR 42,000 - 65,000; Full time

Job summary

Global Payments is seeking an End to End Operations Support professional in Ireland to effectively represent partner voices, manage communications, and provide timely insights. The role emphasizes building trusted advisor relationships and driving operational improvements across functions.

You will collaborate with internal teams, monitor SLAs, and translate partner needs into actionable outcomes, ensuring service excellence and strong stakeholder engagement across the business.

Qualifications

• Demonstrates excellent customer support knowledge.
• Shows strong device and process knowledge.
• Maintains excellent business relationships with customers and stakeholders.
• Understands indirect sales models.

Responsibilities

• Represent the voice of the partner across the business.
• Manage communication with Partners over assigned channels.
• Provide insights on issues connected with service offering.
• Provide timely and professional answers, adhering to SLAs.
• Develop knowledge of partner priorities and act as trusted advisor.
• Anticipate needs and guide operational improvements for business benefits.
• Coordinate between Partner and internal/external stakeholders to achieve resolutions.
• Trace root causes, implement solutions, and mitigate future occurrences.
• Review reporting and provide insights on trends and issue resolution.
• Drive improvement opportunities and changes to support Partners.

Skills

Customer support

Device knowledge

Stakeholder relationships

Indirect sales understanding

Job description

What you'll own

End to End operations Support

• Effectively represent the voice of the partner across the business
• Manage communication with Partners over assigned/supported channels
• Provide insights on current or outlying issues connected with Service offering
• Manage expectations related
• Provide answers / support in a timely and professional manner, adhering to contractual SLA's
• In-depth knowledge of Partner priorities, challenges and initiatives, becoming a trusted advisor
• Proactively anticipate needs and potential problems; provide guidance on areas for operational improvements that yield business benefits for and our customers/partners
• Manage communication between the Partner and internal and external stakeholders
• Gather information and effectively transfer this information between the Partner and additional departments to achieve resolutions or answers.
• Work across functions to solve partner problems. Identify root cause of the problem, establish and implement a solution, identify ways to mitigate future occurrence, and communicate with partner on problem resolution.
• Review reporting and provide insights on trends and issue resolution
• Manage and create processes connected with Partner Services - be an expert in internal knowledge sources
• Drive improvement opportunities and changes that help the business grow and support the Partners

What you'll bring

• Demonstrate excellent customer support knowledge
• Demonstrate excellent device and process knowledge
• Excellent business customer, stakeholder and team relationships
• Understand an indirect sales model

It's a bonus if you have

• Minimum of 2 years demonstrate work experience in an operations environment involving account management or customer support

About the team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry , who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched . Come and be part of an ever - evolving company and get dynamic opportunities that go beyond borders .

What makes a Globalpayer ?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions , a nd it's our passion that drives excellence in everything we set out to do.

Does this sound like you?

Then you sound like a Globalpayer.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail] .