Part-Time Call Centre Agent at Sheehy Motor Group

Sheehy Motor Group; Naas; On-site; EUR 19,000 - 23,000; Part time

Job summary

Sheehy Motor Group in Naas is seeking a part-time Call Centre Agent to join our busy service team. The role is on-site, 24 hours across Wednesday, Thursday and Friday, with occasional holiday cover.

You will handle inbound/outbound bookings and enquiries by phone and online, respond to emails within set timeframes, and maintain accurate records in our DMS and Kerridge system while delivering excellent customer service.

Qualifications

• Proven experience as a call centre agent.
• Excellent communication and interpersonal skills.
• Ability to learn quickly and work to deadlines in a team.

Responsibilities

• Handle inbound and outbound service bookings and enquiries by phone and online.
• Respond to email and online enquiries within agreed timeframes.
• Log and track leads and enquiries in the CRM and DMS.
• Follow service department procedures for bookings to ensure efficiency.
• Assist with marketing campaigns and KPI reporting as required.

Skills

Customer service

Communication

Target driven

Microsoft Office

Tools

Kerridge

CRM

DMS

Job description

This Full time on site position offers great opportunities for career growth. Due to continued expansion Sheehy Motor Group has an immediate opening for a Part-Time Call Centre Agent based in our centre in Naas. Working as a member of a busy team, the ideal candidate will be self-driven, results orientated with excellent customer service skills. This is an excellent opportunity for a motivated individual to develop and progress their career with a company that rewards hard work and dedication. This is a part-time position working 24 hours, 3 days per week Wednesday, Thursday and Friday with occasional holiday cover at our premises in Naas.

Key Responsibilities: Dealing with inbound and outbound service bookings and enquiries, both by phone and online and ensure all enquiries are dealt with professionally & within agree timeframes Respond to email & online enquiries within an agreed time frame Ensure that the correct booking process is followed for all customers Logging and tracking all leads and enquiries, ensuring all are followed through Adhere to service department procedures for all bookings to ensure the smooth flow and efficiency of the workshops Ensure all pre-checks are carried out in line with brand and dealership standards Identify and book any other business opportunities with customer Develop relationships and build rapport with our customers and business partners to ensure high levels of customer satisfaction Build an excellent knowledge of product portfolio and an understanding of industry trends Utilise all product promotions effectively to achieve specific targets set Ensure all relevant customer information is captured and recorded in the DMS Assist with Aftersales marketing campaigns as required Complete daily KPI sheets for submission to the department manager Administrative and CRM duties as assigned

Key Competencies: Proven experience as a call centre agent Prior experience within the motor industry would be a distinct advantage Self-motivated, competitive individual with drive, enthusiasm and proven track record of successfully meeting targets preferably over the phone Ability to learn about products and services quickly and confident in explaining to customers Excellent communication and interpersonal skills Outstanding negotiation skills with the ability to resolve issues and address complaints Ability to work under pressure and to deadlines within a team environment Confident and professional manner with a personal commitment to deliver Proficient in Microsoft Office Experience of Kerridge would be a distinct advantage

What We Offer: Competitive salary and benefits. Opportunity to work with a leading motor group and recognised automotive brands. Supportive and friendly team environment. Career development opportunities across service, sales, and parts operations

Job Type: Part-time

Pay: From €22,000.00 per year

Benefits:

• Company events
• Employee discount
• On-site parking
• Wellness program