Overnight Resident Experience Lead

CompassRock International; Dublin; On-site; EUR 34,000 - 41,000; Full time

Benefits offered by this job

Discretionary Bonus Scheme

Private health insurance

Pension Scheme

Cycle to Work Scheme

Company Sick Pay

Job summary

CompassRock International seeks an Overnight Resident Experience Associate for Glass Bottle, a premier Build-to-Rent property in Sandymount Strand, Dublin. You will drive daily property operations, focusing on resident relations, safety, cleanliness, and security, with regular interaction with residents and visitors to maintain high engagement and satisfaction.

The role reports to the Property Manager, offers comprehensive training, and potential progression into managerial roles as CompassRock

Qualifications

• Bachelor’s degree in business administration, or a related field (desired)
• Full clean Irish driver’s licence

Responsibilities

• Policy and Standards Adherence: Uphold the company’s customer service standards to deliver high-quality service and resident satisfaction.
• Issue Resolution: Address resident complaints and troubleshoot problems, escalating to the Property Manager when necessary.
• Resident Engagement Initiatives: Support planning and execution of community-building activities to foster resident relations and engagement.
• Resident Support: Provide residents with information throughout tenancy, including renewal information, ensuring legal requirements are met and answering questions.
• Relationship Building: Cultivate strong relationships with residents, ensuring professional communication with residents and prospective tenants.
• Enquiries: Greet and assist prospective tenants, qualify and register enquiries, and book viewing appointments.
• Viewings: Conduct informative viewings to prospective tenants and answer questions.
• Administrative Support: Maintain records of leases, applications, and tenant correspondence.
• Property Support: Maintain a safe and attractive property; assist the Property Manager with projects and outsourced services.
• Cleanliness: Overnight cleaning of amenity spaces to ensure property is resident ready.
• Stock Coordination: Ensure adequate stock and perform monthly stock checks.
• Inspections: Conduct inventories and move-in/move-out inspections.
• Administrative Support: Assist the Property Manager with general admin duties.
• Targets And KPIs: Meet KPIs set by management.
• Attention to Detail: Focus on quality and compliance.
• Proactive and Initiative-Driven: Anticipate issues and improve efficiencies.
• Flexibility: Adapt to a fast-paced property environment.
• Positive, can-do Attitude: Provide support and deliver high service levels.

Skills

Communication skills

Problem solving

Customer service

Computer literacy

Education

Bachelor’s degree in business administration

Tools

Microsoft Office

Outlook

Job description

CompassRock International seeks an Overnight Resident Experience Associate for Glass Bottle, a premier Build-to-Rent property in Sandymount Strand, Dublin. You will drive daily property operations, focusing on resident relations, safety, cleanliness, and security, with regular interaction with residents and visitors to maintain high engagement and satisfaction.

The role reports to the Property Manager, offers comprehensive training, and potential progression into managerial roles as CompassRock