Outpatients Receptionist

NHS Scotland; Hospital; On-site; EUR 23,000 - 28,000; Full time

Job summary

NHS Scotland is seeking an outpatient receptionist/clerical officer to support clinicians, nurses and patients in a confidential, efficient outpatient setting at Raigmore. You will ensure the patient management system is kept up to date and provide a first-line contact for attending patients.

You must be able to work as part of a team or lone worker in a satellite clinic. On-the-job training is provided for a 36-hour week, covering 0800-1800 with weekend and evening shifts until 2000.

Qualifications

• Team player or able to work independently in a satellite clinic environment.
• Administrative duties within central records may be required.
• On-the-job training provided for this role.

Responsibilities

• Provide confidential, efficient outpatient administration for clinicians, nursing staff and patients.
• Maintain and update the patient management system (TrakCare) accurately.
• Act as first point of contact for patients attending Outpatient Clinics at Raigmore.

Tools

TrakCare

Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa.

NHS Highland is unable to provide candidates with a Certificate of Sponsorship (CoS).

A position has become available within an outpatients/central records setting for a receptionist/clerical officer to provide a confidential, efficient and effective outpatient administration service for clinicians, nursing staff and patients, ensuring that the patient management system (TrakCare) is accurately maintained and updated and to provide a first-line contact for patients attending Outpatient Clinics at Raigmore.

You must be able to work as part of a team or be lone working within a satellite clinic environment.

There will be a need for support to be provided in an administrative role within the central records department from time to time.

On the job training is provided for this role which is a 36 hours per week position, between 0800-1800 daily including weekend and evening cover until 2000.

Informal Enquiries To: Gill Renny

email: [e-mail]

NHS Highland is geographically the largest of the 14 regional boards of NHS Scotland, covering an area of 12,500 square miles, across Highland and Argyll & Bute.

We employ over 10,700 people, making us one of the biggest employers in the area. As an organisation, we make a very significant contribution to the local economy.

Our staff are also important members of our communities. Our greatest asset is our workforce, and the way we go about our work comes from the values and behaviours we demonstrate on a daily basis. As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and social care values.

Care and compassion

Dignity and respect

Openness, honesty and responsibility

Quality and teamwork