Oracle Service Delivery Leader: Customer Success & Growth

Version 1; Cork; Hybrid; EUR 120,000 - 180,000; Full time

Benefits offered by this job

Profit share

Hybrid/Remote

Pension

Private healthcare

Life insurance

Great Place to Work

Job summary

Version 1 is seeking an experienced Head of Oracle Service Delivery Management to lead Customer Success, service excellence and growth across its Oracle Managed Services practice in the UK/ Ireland.

You will oversee a team of Service Delivery Managers, shape strategy, drive customer outcomes, governance and profitability, and partner with Sales and Delivery to grow accounts. This role offers a hybrid working model with occasional travel.

Qualifications

• Experience leading teams within a managed services environment.
• Proven track record of delivering outstanding customer outcomes.
• Knowledge of Oracle SaaS, Oracle E-Business Suite, JD Edwards, PeopleSoft, or similar enterprise application platforms.
• ITIL certification is desirable.

Responsibilities

• Lead and develop a high-performing team of Service Delivery Managers.
• Drive exceptional customer outcomes, retention and satisfaction across a portfolio of strategic accounts.
• Shape and evolve the service management strategy across Enterprise Applications Managed Services.
• Act as a trusted advisor to senior customer stakeholders, building long-term partnerships.
• Own governance, operational performance and service excellence across the practice.
• Drive continual service improvement, automation and innovation initiatives.
• Partner with Sales and Delivery teams to identify growth opportunities and maximise account value.
• Support bids, renewals and service transitions, ensuring scalable and high-quality service delivery.
• Maintain accountability for commercial performance, forecasting accuracy and profitability.

Skills

People leadership

Stakeholder management

Commercial acumen

Service excellence

Oracle familiarity

Governance familiarity

Job description

Version 1 is seeking an experienced Head of Oracle Service Delivery Management to lead Customer Success, service excellence and growth across its Oracle Managed Services practice in the UK/ Ireland.

You will oversee a team of Service Delivery Managers, shape strategy, drive customer outcomes, governance and profitability, and partner with Sales and Delivery to grow accounts. This role offers a hybrid working model with occasional travel.