Head of Oracle Service Delivery Management

SmartRecruiters, Inc.; Leinster; Hybrid; EUR 120,000 - 160,000; Full time

Benefits offered by this job

Quarterly profit share

Hybrid/Remote working flexibility

Great Place to Work

Job summary

Version 1 is seeking a Head of Oracle Service Delivery Management to lead a high-calibre team and own service delivery across Oracle platforms within a hybrid environment. The role focuses on customer success, strategic governance and continuous improvement across managed services.

You’ll shape service strategy, drive growth with key accounts, and ensure operational excellence while collaborating with cross-functional teams to maximise client value and outcomes.

Qualifications

• Proven service management leader with experience in a managed services environment.
• Strong stakeholder and customer relationship management skills.
• Commercial awareness with experience managing revenue, forecasting and profitability.
• Experience operating within Enterprise Applications Managed Services environments.
• Knowledge of Oracle SaaS, Oracle E-Business Suite, JD Edwards, PeopleSoft, or similar enterprise application platforms.
• ITIL certification is desirable.

Responsibilities

• Lead and develop a high-performing team of Service Delivery Managers.
• Drive exceptional customer outcomes, retention and satisfaction across a portfolio of strategic accounts.
• Shape and evolve the service management strategy across Enterprise Applications Managed Services.
• Act as a trusted advisor to senior customer stakeholders, building long-term partnerships.
• Own governance, operational performance and service excellence across the practice.
• Drive continual service improvement, automation and innovation initiatives.
• Partner with Sales and Delivery teams to identify growth opportunities and maximise account value.
• Support bids, renewals and service transitions, ensuring scalable and high-quality service delivery.
• Maintain accountability for commercial performance, forecasting accuracy and profitability.

Skills

People leadership

Stakeholder management

Commercial awareness

Service excellence

Enterprise applications

Tools

Oracle SaaS

Oracle E-Business Suite

JD Edwards

PeopleSoft

ITIL

Job description

Head of Oracle Service Delivery Management

• Full-time
• Department: Enterprise Applications

For over30years,Version 1has been a leading Oracle partner specialising in Enterprise Applications, delivering ERP, HCM and EPM solutions that enable organisations to transform and modernise their core systems.

Combining deep domainexpertisewith end-to-end delivery and managed services, we support some of the UK and Ireland’s largest organisations in driving business value through Oracle technology.

• Top-tier Oracle partner across Database, Platform, ERP, and Managed Services
• 37 UKOUG awardsover the last 3 years
• 13 awards- UK Oracle User Group (UKOUG) Community Awards 2026 (4 Gold, 5 Silver, 4 Bronze)
• Certified Great Place to Work
• Recognised as aleader in AI & digital transformation consultingwith global delivery footprint

With 3,800+ peopleand revenues exceeding€347m/£302m, Version 1 is a market leader in Oracle, Microsoft, and AWS consulting services – and one of the fastest-growing digital consultancies in Europe.

Head of Oracle Service Delivery Management

Lead Customer Success, Service Excellence and Growth Across One of the UK's Largest Oracle Managed Services Practices

The Opportunity

We're looking for an experienced service management leader to take ownership of the Service Delivery Management function within our Enterprise Applications ASPIRE Managed Services business.

Leading a team of Service Delivery Managers, you'll shape service strategy, drive customer success, and help some of our most strategic customers maximise the value of their Oracle investments across SaaS, E-Business Suite, JD Edwards and PeopleSoft environments.

This is a highly visible leadership role that combines people leadership, customer engagement, commercial accountability and service innovation.

You’ll have the opportunity to influence strategy, strengthen customer relationships, develop high-performing teams and contribute directly to the continued growth of one of Version 1's most successful managed services businesses.

What You'll Be Doing

• Lead and develop a high-performing team of Service Delivery Managers.
• Drive exceptional customer outcomes, retention and satisfaction across a portfolio of strategic accounts.
• Shape and evolve the service management strategy across Enterprise Applications Managed Services.
• Act as a trusted advisor to senior customer stakeholders, building long-term partnerships.
• Own governance, operational performance and service excellence across the practice.
• Drive continual service improvement, automation and innovation initiatives.
• Partner with Sales and Delivery teams to identify growth opportunities and maximise account value.
• Support bids, renewals and service transitions, ensuring scalable and high-quality service delivery.
• Maintain accountability for commercial performance, forecasting accuracy and profitability.

What We're Looking For

You'll be a proven service management leader with experience leading teams within a managed services environment and a track record of delivering outstanding customer outcomes.

You’ll bring:

• Strong people leadership and team development experience.
• Excellent stakeholder and customer relationship management skills.
• Commercial awareness with experience managing revenue, forecasting and profitability.
• A passion for service excellence and continuous improvement.
• Experience operating within Enterprise Applications Managed Services environments.
• Knowledge of Oracle SaaS, Oracle E-Business Suite, JD Edwards, PeopleSoft, or similar enterprise application platforms.
• Experience working within structured governance and service management frameworks.
• ITIL certification is desirable.

Why Join Version 1's Oracle Practice?

• Join a global Oracle practice of700+ specialists, supported by500+ certified professionalsacross the Oracle ecosystem.
• Work onlarge-scale, multi-pillar Oracle Cloud transformation programmesfor some of the UK's most recognised organisations.
• Collaborate with ahigh-performing, market-leading Oracle teamrenowned for delivering complex enterprise transformation projects.
• Be part of an organisation that providesend-to-end Oracle services, including consulting and advisory, implementation, integration, cloud infrastructure, and managed services.
• Leverage our deepOracle Cloud Infrastructure (OCI)expertiseto deliver scalable, secure, and high-performing cloud solutions for enterprise clients.
• Accelerate your career through ourStrength in Balanceand leadership development programmes, supported by quarterlyPathwayscareer reviews.
• Benefit from a substantialtraining and certification budget, helping you stay at the forefront of Oracle technologies and industry best practices.
• Enjoy meaningful recognition through ourAnnual Excellence Awards, Call-Out recognition platform, and quarterly profit-share scheme.
• Influence testing strategy, delivery quality, and business outcomes across some of the UK's most significant ERP transformation programmes.
• Work with prestigious clients, including organisations such as theBank of EnglandandBirmingham City Council.
• Take advantage of ourflexible hybrid working model, combining remote delivery with occasionalclient or hub-based collaboration.
• Access enhanced wellbeing and family support through ourmaternity, paternity, and Moments that Matterpolicies.
• Be part of a purpose-driven culture with opportunities to contribute toESG, CSR, DEI, volunteering, and community initiativesthat create a positive social impact.

At Version 1,you'llcombine industry-leading Oracleexpertise, meaningful career progression, and the opportunity to deliver transformational outcomes for some of the world's most recognised organisations.

Benefits include:

• Quarterlyperformance-related profit share
• Hybrid / Remoteworking flexibility
• CertifiedGreat Place to Workfor 10+ years running

This is hybrid based with occasional travel to your nearest base office.

Ashley Billington, Head of Talent Acquisition – Enterprise Applications (Oracle Cloud - ERP, HCM, EPM)

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We are an equal opportunities employer. Please refer to our Diversity & Inclusion statementlocatedat: Diversity, Inclusion & Belonging | Version 1 Careers