Senior Service Delivery Leader – Remote & Growth

Version1; Dublin; Remote; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Profit sharing scheme

Mentorship programs

Flexible/remote working

Financial wellbeing initiatives

Job summary

Version 1 seeks a Service Delivery Manager to lead strategic client relationships and ensure delivery across a portfolio. You will collaborate with the Service Delivery team, Technical Consultants, and leadership to drive service excellence, customer satisfaction, and business growth.

You will govern service performance, manage financials, and identify opportunities to expand partnerships while aligning with ITIL and ISO20000 practices.

Qualifications

• 10+ years in Service Delivery Management across complex customer environments.
• Fluent English, both written and spoken.
• Strong ability to engage senior stakeholders and influence decisions.
• Proven track record in governance, reporting, and risk management.

Responsibilities

• Strategic Client Management: maintain relationships with key customer stakeholders and governance points.
• Service Reporting & Governance: produce customer-facing reports and performance trends.
• Executive Service Reviews: lead governance reviews with customers.
• Customer Success & Escalation Management: manage escalations, risks, and requirements proactively.
• Financial Management: oversee invoicing, profitability, and performance across accounts.
• Forecasting & Commercial Oversight: lead monthly revenue and cost forecasting.
• Compliance & Best Practice: ensure ISO20000 and ITIL adherence.
• Continual Service Improvement: drive improvements from feedback and metrics.

Skills

Client management

Stakeholder engagement

ITIL v4

Financial acumen

Leadership

Negotiation

Job description

Version 1 seeks a Service Delivery Manager to lead strategic client relationships and ensure delivery across a portfolio. You will collaborate with the Service Delivery team, Technical Consultants, and leadership to drive service excellence, customer satisfaction, and business growth.

You will govern service performance, manage financials, and identify opportunities to expand partnerships while aligning with ITIL and ISO20000 practices.