Operations Manager – Banking & Fintech (Turkish Speaking)

Guardian Professional; Dublin; On-site; EUR 90,000 - 130,000; Full time

Job summary

Guardian Professional in Dublin seeks an experienced Operations Manager to lead daily banking and fintech operations, optimise processes, and drive service excellence. You will manage Customer Support and Banking Operations teams, coordinate with Compliance, Risk, and Finance, and report on performance metrics to senior management.

The role requires 10+ years in banking, Turkish and English fluency, and the ability to work on-site in Ireland.

Qualifications

• Minimum 10 years of professional experience in the banking industry.
• Proven experience in operations management within banking, financial services, or fintech.
• Strong understanding of banking operations, financial services, and customer support processes.
• Demonstrated experience managing operational teams, improving performance, and overseeing day-to-day operations.
• Fluency in Turkish and English, written and spoken.

Responsibilities

• Oversee and manage daily operational activities, ensuring efficiency, accuracy, and compliance with internal procedures.
• Lead, manage, and develop operational teams, including Customer Support and related functions.
• Monitor team performance, productivity, service quality, and operational KPIs, implementing improvements where necessary.
• Develop and optimise operational processes, workflows, and internal procedures to improve efficiency and service delivery.
• Ensure effective management of customer inquiries, escalations, and complex operational issues.
• Collaborate with Banking, Compliance, Risk, Finance, and other internal departments for smooth processes.
• Identify operational risks, process gaps, and areas for improvement, implementing corrective actions.
• Support the development and implementation of operational policies, procedures, and service standards.
• Prepare and present operational performance reports with insights and recommendations to senior management.
• Manage resource planning, workload distribution, and team capacity to meet requirements.
• Support the implementation of new systems, initiatives, and business expansion projects

Skills

Leadership

Banking operations

Stakeholder management

Turkish

English

On-site

Job description

We are looking for an experienced and results-driven Operations Manager to join our team in Dublin.

In this role, you will be responsible for overseeing daily operations, managing operational teams, and ensuring the efficient delivery of services across our banking and fintech operations.

You will play a key role in optimising operational processes, improving team performance, maintaining high service standards, and ensuring effective coordination between Customer Support, Banking Operations, Compliance, and other internal departments.

The ideal candidate will have a strong background in banking, extensive operational management experience, and the ability to lead teams in a fast-paced, international environment.

Key Responsibilities:

• Oversee and manage daily operational activities, ensuring efficiency, accuracy, and compliance with internal procedures.
• Lead, manage, and develop operational teams, including Customer Support and related operational functions.
• Monitor team performance, productivity, service quality, and operational KPIs, implementing improvements where necessary.
• Develop and optimise operational processes, workflows, and internal procedures to improve efficiency and service delivery.
• Ensure effective management of customer inquiries, escalations, and complex operational issues.
• Collaborate with Banking, Compliance, Risk, Finance, and other internal departments to ensure smooth operational processes.
• Identify operational risks, process gaps, and areas for improvement, implementing appropriate corrective actions.
• Support the development and implementation of operational policies, procedures, and service standards.
• Prepare and present operational performance reports, providing insights and recommendations to senior management.
• Manage resource planning, workload distribution, and team capacity to ensure operational requirements are met.
• Support the implementation of new systems, operational initiatives, and business expansion projects

Requirements:

• Minimum 10 years of professional experience in the banking industry.
• Proven experience in operations management, preferably within banking, financial services, or fintech.
• Strong understanding of banking operations, financial services, and customer support processes.
• Demonstrated experience managing operational teams, improving performance, and overseeing day-to-day business operations.
• Experience developing and implementing operational procedures, performance metrics, and process improvements.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and stakeholder management skills.
• Fluency in both Turkish and English, written and spoken, is essential.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Must have the legal right to work in Ireland and be available to work fully on-site in Dublin.

What We Offer

• The opportunity to work within an international group operating across the banking, payments, and fintech sectors.
• A dynamic and collaborative working environment.
• The opportunity to lead operational teams and contribute to the development of our business operations.
• Professional development and career growth opportunities within an international organisation.