OPERATIONS MANAGER

Crunch; Street; On-site; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Great facilities and equipment

CPR/AED certifications

Health, disability and life insurance

Paid time off

Complimentary Crunch gym membership

Discounts on services and products

Job summary

Crunch Fitness is seeking an Operations Manager to oversee daily club operations, staff scheduling, training, payroll processing and member service across our locations. You will coordinate maintenance, safety, and budget controls to ensure a high-quality experience for members.

The ideal candidate has at least one year of gym management experience, strong organizational and communication skills, and fluency in English.

Qualifications

• One year club/gym management experience preferred.
• Fluent in English (reading/writing)
• Excellent organizational and communication skills
• Ability to multi-task and follow up effectively

Responsibilities

• Hire, schedule, train and develop front desk and support staff.
• Manage and report payroll processing.
• Maintain high standards of cleanliness and safety across the club.
• Ensure strong member service and handle billing/contract inquiries.
• Oversee expenses and purchasing to stay within budget.
• Coordinate with maintenance on equipment and facility issues.
• Lead weekly and ad-hoc meetings with key staff.

Skills

Staff leadership

Payroll processing

Scheduling

Customer service

Budgeting

Maintenance coordination

Job description

Crunch Fitness - we are a state-of-the-art gym with locations throughout the United States, with cities that include New York, Miami, Los Angeles, San Diego and the San Francisco Bay Area. The Crunch Fitness brand was built on the ability to fuse fitness with entertainment by creating cutting edge group fitness classes that make our gyms unique, fun and exciting places to sweat! It's our classes that cultivate a gym community, drive the member experience and separate us from the competition. We are looking for an Operations Manager to join our team.To learn more about Crunch, visit www.crunch.com.

• Great facilities with functional training areas, premier strength equipment, top-of-the-line cardio equipment and more
• Complimentary CPR/AED Re-certifications
• Benefits including group health insurance, disability insurance, life insurance, time-off benefits like vacation and holidays, and others
• Complimentary Crunch gym membership
• Discounts on services, products, and much more!

Duties and Responsibilities include but not limited to:

• Hiring, scheduling, training and development of support staff, including front desk, cleaning and juice bar(if applicable)
• Facilitate and administer the stage management checklist as to insure the club maintains high standards of cleanliness
• Ensure the highest levels of customer service with all member interactions and touch points
• Assist in collection of member payments
• Ensure the highest execution of all company and club initiatives
• Professionally handle member concerns as it relates to constructive feedback regarding operations, contract requests, such as freezes, cancellations, and billing
• Ensure the club meets standards for maintenance, safety, security, and physical plant operations
• Conduct walk through of the club with club mechanic and maintenance staff utilizing cleaning checklist and forward relevant information as to expeditiously handle operations issues
• Report all equipment and facility issues by utilizing company procedures. Work with mechanics to resolve facility issues expeditiously as to minimize member concerns
• Ensure visible maintenance items are repaired promptly and proper signage is posted
• Train opening and closing managers to prepare club for operations readiness
• Execute the processing/submission and approval of payroll
• Manage employee relation matters such as time and attendance, professional conduct and work performance
• Establish controls of expenses and purchasing of club supplies and maintain at or below budget
• Follow up for quick turnaround of items in dis-repair
• Demonstrate ability to articulate variances in expenses versus budget
• Communicate effectively by holding weekly and individual meetings with all key club personnel

Experience:

• One year club/gym experience preferred
• Fluent in English (proficient reading and writing skills)
• Excellent organizational and communication skills
• Ability to successfully multi-task
• Good follow up skills

Crunch provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.