Facility Manager/General Manager

Retro Fitness; Listowel Municipal District; On-site; EUR 40,000 - 60,000; Full time

Job summary

Retro Fitness in Listowel Municipal District is seeking a Facility Manager/General Manager responsible for managing operations, maximizing member retention, and ensuring high customer service standards. The role includes overseeing staff, handling revenue and expenses, and participating in local community events. Candidates should have experience in management and a strong commitment to cleanliness and customer satisfaction. This is a hands-on role ideal for highly motivated individuals looking to grow within the fitness industry.

Qualifications

• Ability to manage club's revenue and expenses effectively.
• Strong customer service skills to maintain high levels of service.
• Experience in hiring, training, and motivating club employees.

Responsibilities

• Oversee all program revenue and expenses and implement company programs.
• Maximize member retention through cleanliness and innovative programs.
• Manage the front desk and child sitting staff coverage and policies.

Job description

Future Opening: Facility Manager/General Manager

Requirements

• 50+ hours a week
• Manage the club's revenue and expense goals.
• Maintain RetroFitness’s high level of customer service.
• Responsible for timely resolutions of all escalated issues.
• Oversee all program revenue and expense goals and implement and support company programs and promotions to help generate new sales leads for optimum new membership growth.
• Hire, train, motivate, direct, coach and evaluate all club employees.
• Maximize member retention by ensuring high levels of customer service, cleanliness, and a variety of innovative and educational programs, continual upgrades and responsiveness to member feedback.
• Ensure that the club meets all RetroFitness’s standards for cleanliness, maintenance, safety, security and physical plant operations as well as business and financial management.
• Maintain current knowledge of key competitors.
• Ensure club participation in local community events.
• Manage Front desk, Child Sitting, and Maintenance Employees to ensure policies and procedures as outlined in the Operations Manual are followed at all times.
• Budget and schedule Front Desk, Child Sitting, and Maintenance staff coverage.
• Ensures that all staff are wearing proper attire.
• Manages and controls all gym “Tours” with potential members.
• Monitor the Club prospect system online for potential members.
• Monitor the Club email system and serve as a liaison for the owners.
• Maintain the Club Kiosk system, setting up promo codes, plans and reviewing queue.
• Set daily goals for all profit centers, by shift and participates in obtaining the daily goals.
• Manages all aspects of inventory; entering, audits, ordering, reconciling incoming merchandise, etc.
• Serves as a liaison with the owners.