Facility Manager/General Manager

Retrofitness, LLC; Listowel Municipal District; On-site; EUR 45,000 - 70,000; Full time

Job summary

Retrofitness, LLC is seeking a Facility Manager/General Manager to lead a busy club. The role requires oversight of revenue, expenses, and a strong focus on customer service, staff development, and program execution.

You will manage multiple departments and ensure compliance with brand standards while driving membership growth and community engagement. As a GM, you’ll direct hiring, training, and coaching of all club employees, oversee daily operations, and maintain a safe, clean, and welcoming

Qualifications

• Must work 50+ hours per week.
• Oversee club revenue and expense goals.
• Maintain high level of member service.
• Resolve escalated issues promptly and effectively.
• Drive program revenue and new member growth.
• Hire, train, and coach all staff.
• Maximize member retention via service, cleanliness, and programs.
• Ensure cleanliness, safety, and physical plant operations meet standards.
• Monitor competitors and participate in local community events.

Responsibilities

• Oversee Front Desk, Child Sitting, and Maintenance staff per Operations Manual.
• Set daily goals for profit centers and monitor achievement per shift.
• Manage inventory, orders, and merchandising processes.
• Coordinate tours with potential members and respond to inquiries.
• Liaise with owners and franchise location; manage club systems and promos.

Skills

Hours management

Revenue management

Customer service

Team leadership

Hiring & training

Operations oversight

Member retention

Brand standards

Community engagement

Job description

Future Opening: Facility Manager/General Manager

Requirements:

• 50+ hours a week
• Manage the club's revenue and expense goals.
• Maintain RetroFitness’s high level of customer service.
• Responsible timely resolutions of all escalated issues.
• Oversee all program revenue and expense goals and implement and support company programs and promotions to help generate new sales leads for optimum new membership growth.
• Hire, train, motivate, direct, coach and evaluate all club employees.
• Maximize member retention by ensuring high levels of customer service, cleanliness, and a variety of innovative and educational programs, continual upgrades and responsiveness to member feedback.
• Ensure that the club meets all RetroFitness’s standards for cleanliness, maintenance, safety, security and physical plant operations as well as business and financial management.
• Maintain current knowledge of key competitors.
• Ensure club participation in local community events.
• Manage Front desk, Child Sitting, and Maintenance Employees to ensure policies and procedures as outlined in the Operations Manual are followed at all times.
• Budgets and Schedules Front Desk, Child Sitting, and Maintenance staff coverage.
• Ensures that all staff are wearing proper attire.
• Manages and controls all gym “Tours” with potential members.
• Monitor the Club prospect system online for potential members.
• Monitor the Club email system and serve as a liaison for the owners.
• Maintain the Club Kiosk system, setting up promo codes, plans and reviewing que.
• Set daily goals for all profit centers, by shift and participates in obtaining the daily goals.
• Manages all aspects of inventory; entering, audits, ordering, reconciling incoming merchandise, etc.
• Serves as a liaison with the owners.

With more than 120 gyms open or under development across the US, Retro Fitness offers multiple fitness experiences under one roof. From traditional strength and cardio options to personalized training programs, Retro Fitness offers something for everyone. Gyms feature best in class equipment and services, our Retro Blends Smoothie Bar, and a selection of amenities that keep members feeling accomplished and refreshed.
With our new CEO, Andrew Alfano, leading the team, Retro Fitness is poised for growth in an exciting atmosphere with a new strategic vision and focus. We encourage you to consider joining us on this journey!
Interested in owning a Retro Fitness? The brand is seeking qualified franchise partners to expand nationwide. For more information, please visit www.retrofitness.com or www.retrofranchising.com .

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Retro Fitness Corporate.