Operations Manager

St Christopher's Services CLG; Longford; On-site; EUR 60,000 - 90,000; Full time

Job summary

St. Christopher's Services CLG is seeking an experienced Operations Manager to oversee Property Maintenance, Transport, Facilities Management, Canteen, Insurance and Compliance.

You will design and improve systems to ensure smooth operations, working with the CEO and stakeholders to meet governance and regulatory standards. The role requires strong people management, planning, and budgeting skills, with a focus on health and safety, food safety, and quality service delivery for residents, staff

Qualifications

• A third level qualification is preferable.
• At least 3 years operations experience in the business community, ideally in the disability sector.
• Proven people management/engagement skills with internal/external stakeholders.
• Excellent planning and organisational skills.
• Excellent IT skills including MS Office, Office 365, MS Word, Excel, and PowerPoint.
• Ability to run reports and present data.
• Experience in staff and roster management.
• Thorough approach to work with attention to detail.
• Ability to prioritise competing deadlines and deliver on time and within budget.
• Knowledge of HIQA Regulations, Health and Safety Legislation; Data Protection & GDPR.
• Fluency in written and spoken English; eligible to live and work in Ireland.
• Experience with Softworks HRIS and Snapfix or similar systems.

Responsibilities

• Lead Operations teams via managers in Transport, Maintenance and Canteen functions including workforce planning, supervision, performance management and development.
• Manage and oversee fleet of 46 vehicles for safe, efficient, compliant transport.
• Oversee maintenance, repair and upkeep of all properties to a safe, compliant standard.
• Develop and review facilities management, maintenance, security and risk management policies.
• Plan and deliver facilities projects and capital works within budgets and timelines.
• Coordinate annual insurance renewal including motor fleet insurances.
• Oversee canteen service ensuring safe, high-quality, cost-effective food service.
• Ensure compliance with food safety legislation, HACCP and regulatory standards.
• Monitor canteen services and implement improvements for quality and customer satisfaction.
• Lead procurement and contract management for operations, ensuring value for money and regulatory compliance.
• Ensure procurement policies and public procurement guidelines are followed for contracts above €5,000.
• Develop relationships with suppliers/contractors and monitor performance.
• Collaborate with Finance on procurement and budgeting; manage operations budget.

Skills

Planning & organising

People management

Stakeholder engagement

Budgeting & procurement

Regulatory compliance

English proficiency

Project management

Data reporting

Roster management

Attention to detail

Education

Third level qualification preferable

Tools

Softworks HRIS

Snapfix maintenance tracking

MS Office (Office 365, Word, Excel, PowerPoint)

Job description

JOB PURPOSE:

St. Christopher's Services are seeking an experienced person to manage and to provide guidance and support over our Operations areas to include Property Maintenance, Transport, Facilities Management, Canteen, Insurance and Compliance. The post holder will use research, planning and organisational skills to ensure that structures, systems, and processes are in place to ensure the effective and smooth running of Operations Functions. The post holder will support the CEO and relevant stakeholders in the design, review and improvement of best practice for the specified functions whilst maintaining the highest standards of compliance and governance.

DUTIES AND RESPONSIBILITIES:

Lead the Operations teams through the support of managers within the Transport, Maintenance and Canteen functions, including workforce planning, supervision, performance management, training, and development to support the delivery of high-quality services.

Responsible for the management and oversight of St. Christopher's Services fleet of 46 vehicles, ensuring the safe, efficient, and compliant delivery of transport services.

Manage the overall maintenance, repair, and upkeep of all organisational properties, ensuring buildings and facilities are maintained to a safe, compliant, and high standard.

Develop, implement, and continuously review facilities management, maintenance, security, and risk management strategies, policies, and procedures to support organisational objectives and promote compliance with legislative and regulatory requirements.

Plan, manage, and deliver facilities projects and capital works programmes, ensuring projects are completed within approved budgets, agreed timelines, and required quality standards.

Coordinate the annual insurance renewal for the Service, including the management of motor fleet insurance arrangements, ensuring all authorised staff are appropriately insured to drive service vehicles and that all required information is submitted accurately and in a timely manner to insurers.

Oversee the management of the canteen service, ensuring the delivery of a safe, high-quality, and cost-effective food service for residents, staff, and visitors, while maintaining effective budget control, resource management, and procurement practices.

Ensure compliance with all relevant food safety legislation, HACCP requirements, and regulatory standards, while promoting best practices in food hygiene, health and safety, and staff training.

Monitor and continuously improve canteen services, responding to feedback and implementing improvements to enhance service quality and customer satisfaction.

Lead the procurement, benchmark and contract management of the operations functions including insurance coverage for the Service, ensuring services are procured in accordance with organisational policies and procurement regulations, while delivering quality, cost-effectiveness, and operational efficiency.

Ensure compliance with relevant procurement policies, public procurement guidelines, and OGP framework requirements for contracts valued at €5,000 or above, facilitating the timely procurement of goods and services while achieving value for money.

Develop and maintain productive relationships with suppliers and contractors, monitoring performance against agreed service levels and addressing issues to ensure continuous service delivery and value for money.

Work closely with the Finance Department on procurement and budgeting, taking overall responsibility for the operations budget and ensuring expenditure remains within agreed budgets, timelines and value-for-money principles.

Candidates must have experience and be able to demonstrate a proven track record in the following:

• A third level qualification is preferable
• At least 3 years operations experience or similar experience in the business community, ideally holding experience in working in the disability sector
• Proven and demonstrable people management/engagement skills and the proven ability to build and maintain relationships with internal and external stakeholders
• Excellent planning and organisational skills
• Excellent IT skills including MS Office, Office 365, MS Word, Excel, & PowerPoint
• Ability to run reports and present data
• Demonstrate experience regarding project management
• Experience in staff and roster management
• Thorough approach to work/attention to detail.
• Ability to priorities competing deadlines and to deliver work on time and within budget.
• Knowledge of HIQA Regulations, Health, and Safety Legislation; Data Protection & GDPR.
• Fluency in written and spoken English, and eligible to live and work in Ireland.
• Experience of utilisation of Softworks HRIS and Snapfix maintenance tracking system or similar systems a plus