Operations Manager

St. Christopher's Services; Leinster; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Pension

Sick Pay Scheme

Job summary

St. Christophers Services is seeking an experienced Operations Manager to lead and develop our transport, maintenance, and canteen functions.

You will oversee a 46-vehicle fleet, manage facilities, drive procurement and contract governance, and ensure compliance with HIQA, safety, and GDPR requirements. You will partner with the CEO and stakeholders to implement best practices and optimise service delivery.

Qualifications

• A third level qualification is preferable.
• At least 3 years operations experience or similar experience in the business community, ideally holding experience in working in the disability sector.
• Proven and demonstrable people management/engagement skills and the proven ability to build and maintain relationships with internal and external stakeholders.
• Excellent planning and organisational skills.
• Excellent IT skills including MS Office, Office 365, MS Word, Excel, & PowerPoint. Ability to run reports and present data.
• Demonstrate experience regarding project management.
• Experience in staff and roster management.
• Thorough approach to work/attention to detail.
• Ability to priorities competing deadlines and to deliver work on time and within budget.
• Knowledge of HIQA Regulations, Health, and Safety Legislation; Data Protection & GDPR.
• Fluency in written and spoken English, and eligible to live and work in Ireland.
• Experience of utilisation of Softworks HRIS and Snapfix maintenance tracking system or similar systems a plus

Responsibilities

• Lead the Operations teams through the support of managers within the Transport, Maintenance and Canteen functions, including workforce planning, supervision, performance management, training, and development to support the delivery of high-quality services.
• Responsible for the management and oversight of the fleet of 46 vehicles, ensuring safe, efficient, compliant transport services.
• Manage maintenance, repair, and upkeep of all organisational properties to ensure safety and compliance.
• Develop, implement, and review facilities management, maintenance, security, and risk strategies and procedures.
• Plan, manage, and deliver facilities projects within budgets and timelines.
• Coordinate annual insurance renewal and motor fleet insurance arrangements.
• Oversee canteen service delivery with budget control and procurement practices.
• Ensure compliance with food safety legislation, HACCP, safety regulations; promote best practices.
• Monitor and improve canteen services based on feedback.
• Lead procurement, benchmarking and contract management for operations including insurance.
• Ensure procurement complies with policies and regulations; achieve value for money.
• Work with Finance on procurement and budgeting; manage operations budget

Skills

Operations experience

People management

Planning & organisation

IT skills

Project management

Staff management

Roster management

Attention to detail

Deadline management

Data protection & GDPR

HIQA Regulations

Health & Safety

English proficiency

HRIS systems

Education

Third level qualification preferable

Tools

Softworks HRIS

Snapfix

MS Office

Office 365

Job description

JOB PURPOSE

St. Christophers Services are seeking an experienced person to manage and to provide guidance and support over our Operations areas to include Property Maintenance, Transport, Facilities Management, Canteen, Insurance and Compliance. The post holder will use research, planning and organisational skills to ensure that structures, systems, and processes are in place to ensure the effective and smooth running of Operations Functions. The post holder will support the CEO and relevant stakeholders in the design, review and improvement of best practice for the specified functions whilst maintaining the highest standards of compliance and governance.

DUTIES AND RESPONSIBILITIES

Lead the Operations teams through the support of managers within the Transport, Maintenance and Canteen functions, including workforce planning, supervision, performance management, training, and development to support the delivery of high-quality services. Responsible for the management and oversight of St. Christopher's Services fleet of 46 vehicles, ensuring the safe, efficient, and compliant delivery of transport services. Manage the overall maintenance, repair, and upkeep of all organisational properties, ensuring buildings and facilities are maintained to a safe, compliant, and high standard. Develop, implement, and continuously review facilities management, maintenance, security, and risk management strategies, policies, and procedures to support organisational objectives and promote compliance with legislative and regulatory requirements. Plan, manage, and deliver facilities projects and capital works programmes, ensuring projects are completed within approved budgets, agreed timelines, and required quality standards. Coordinate the annual insurance renewal for the Service, including the management of motor fleet insurance arrangements, ensuring all authorised staff are appropriately insured to drive service vehicles and that all required information is submitted accurately and in a timely manner to insurers. Oversee the management of the canteen service, ensuring the delivery of a safe, high-quality, and cost-effective food service for residents, staff, and visitors, while maintaining effective budget control, resource management, and procurement practices. Ensure compliance with all relevant food safety legislation, HACCP requirements, and regulatory standards, while promoting best practices in food hygiene, health and safety, and staff training. Monitor and continuously improve canteen services, responding to feedback and implementing improvements to enhance service quality and customer satisfaction. Lead the procurement, benchmark and contract management of the operations functions including insurance coverage for the Service, ensuring services are procured in accordance with organisational policies and procurement regulations, while delivering quality, cost-effectiveness, and operational efficiency. Ensure compliance with relevant procurement policies, public procurement guidelines, and OGP framework requirements for contracts valued at €5,000 or above, facilitating the timely procurement of goods and services while achieving value for money. Develop and maintain productive relationships with suppliers and contractors, monitoring performance against agreed service levels and addressing issues to ensure continuous service delivery and value for money. Work closely with the Finance Department on procurement and budgeting, taking overall responsibility for the operations budget and ensuring expenditure remains within agreed budgets, timelines and value-for-money principles.

CANDIDATES MUST HAVE EXPERIENCE AND BE ABLE TO DEMONSTRATE A PROVEN TRACK RECORD IN THE FOLLOWING

• A third level qualification is preferable
• At least 3 years operations experience or similar experience in the business community, ideally holding experience in working in the disability sector
• Proven and demonstrable people management/engagement skills and the proven ability to build and maintain relationships with internal and external stakeholders
• Excellent planning and organisational skills
• Excellent IT skills including MS Office, Office 365, MS Word, Excel, & PowerPoint Ability to run reports and present data
• Demonstrate experience regarding project management
• Experience in staff and roster management
• Thorough approach to work/attention to detail.
• Ability to priorities competing deadlines and to deliver work on time and within budget.
• Knowledge of HIQA Regulations, Health, and Safety Legislation; Data Protection & GDPR.
• Fluency in written and spoken English, and eligible to live and work in Ireland.
• Experience of utilisation of Softworks HRIS and Snapfix maintenance tracking system or similar systems a plus

SKILLS

• At least 3 years operations experience or similar Effective people management and engagement Procurement Compliance and Governance

BENEFITS

• Pension Modern, inclusive and friendly work
• Pension and Sick Pay Scheme TPBN1_IJ