Operations Manager

Sigmar Recruitment; Leinster; On-site; EUR 75,000 - 95,000; Full time

Job summary

Sigmar Recruitment is seeking an experienced Operations Manager for an established Irish business in building services. You will streamline processes across sales, logistics, procurement and projects, driving operational excellence and scalable systems to support growth.

You will lead SAP and CRM integration, develop SOPs, KPI dashboards, and collaborate with Finance, IT and senior management to align objectives with measurable outcomes.

Qualifications

• Experience in applying process improvement within technical distribution, engineering, manufacturing or building services environments.
• Strong understanding of ERP/CRM systems with emphasis on SAP integration and reporting.

Responsibilities

• Review and optimise operational processes across sales, logistics, procurement and project delivery.
• Lead development and optimisation of SAP and related business systems with CRM integration.
• Create, implement and maintain SOPs for core activities.
• Collaborate with senior management to translate strategy into operational plans, KPIs and dashboards.
• Drive continuous improvement in order management, supply chain, stock control and project fulfilment.
• Ensure data integrity and compliant reporting in coordination with Finance and IT.
• Support sustainability goals by reducing waste through data-driven decisions.
• Foster collaboration between Logistics, Technical, Estimating and Procurement teams to ensure smooth project delivery.
• Provide leadership and coaching to cross-functional teams to promote accountability and innovation.

Skills

Process improvement

ERP & CRM systems

SAP experience

Cross-functional leadership

Data analysis

Project-based experience

Excel advanced

Job description

Our client is a well-established Irish business operating within the building services sector, specialising in technical heating, cooling and ventilation solutions. Due to continued growth, they are seeking an experienced Operations Manager to streamline, standardise and optimise internal processes across the organisation.

This is a key leadership role that will focus on driving operational excellence, improving cross-functional collaboration, and ensuring the business has the systems and processes required to support future growth. Working closely with senior leadership, the successful candidate will play a pivotal role in aligning sales operations, logistics, procurement, technical support and project delivery teams.

Key Responsibilities

• Review, refine and optimise operational processes across sales, logistics, procurement and project delivery functions to improve efficiency and customer experience.
• Lead the ongoing development and optimisation of SAP and associated business systems, ensuring effective integration with CRM platforms and reporting structures.
• Develop, implement and maintain standard operating procedures (SOPs) across all core business activities.
• Collaborate with senior management to translate strategic objectives into clear operational plans, measurable KPIs and meaningful reporting dashboards.
• Drive continuous improvement initiatives to enhance order management, supply chain performance, stock control and project fulfilment activities.
• Work closely with Finance and IT teams to ensure data integrity, accurate reporting and compliance across business systems.
• Support the organisation's sustainability objectives by identifying opportunities to improve efficiency and reduce operational waste through data-led decision making.
• Foster strong collaboration between the Logistics, Technical, Estimating and Procurement teams to ensure seamless execution from enquiry through to project completion.
• Provide leadership, coaching and support to cross-functional teams, promoting a culture of accountability, innovation and continuous improvement.
• Act as a key stakeholder in developing scalable processes and systems capable of supporting the company's ongoing growth ambitions.

Skills & Experience Required

• Proven experience in an Operations Management, Business Improvement or Continuous Improvement role within a technical distribution, engineering, manufacturing or building services environment.
• Strong understanding of ERP and CRM systems, ideally SAP, with experience in system integration, process mapping and reporting development.
• Demonstrated success in implementing process improvements and establishing standardised ways of working across multiple functions.
• Experience operating within a project-based environment involving technical products or engineered solutions would be highly advantageous.
• Excellent analytical and organisational skills, with the ability to identify inefficiencies and implement practical solutions.
• Strong leadership and stakeholder management capabilities, with the ability to influence and collaborate across all levels of the organisation.
• Advanced Excel skills and confidence working with operational data to support decision making.
• Exceptional interpersonal and communication skills, with the ability to clearly articulate requirements and drive initiatives through to completion.
• Exposure to the HVAC, building services, indoor climate control or wider construction supply chain sectors would be a distinct advantage.