Operations Manager

Calusade Hotels Limited; Leinster; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Pension scheme

Healthcare benefits

Complimentary meals on duty

Staff rates across our hotels

Career progression

Job summary

Calusade Hotels is seeking an experienced Operations Manager to join its Senior Leadership Team across Gateway Hotel and Calusade Hotels. You will lead all operational departments, drive service excellence and deliver on financial targets.

The role requires strategic oversight, SOP governance, talent development and a focus on guest satisfaction, reputation and continuous improvement across the group’s hotels.

Qualifications

• Minimum 35 years experience in a senior hotel management role.
• Strong leadership and people management skills with excellent communication.

Responsibilities

• Lead and coordinate all operational departments to deliver service excellence.
• Ensure SOPs are developed, implemented, reviewed and audited; manage KPIs, budgets and objectives.
• Drive guest experience, loyalty initiatives and online reputation improvements.
• Support General Manager in budgeting, forecasting and business plans.
• Foster continuous improvement and adhere to Calusade Hotels standards.

Skills

Leadership

Operational Excellence

Guest Service

Financial Awareness

Strategic Thinking

Education

Hospitality Management qualification

Tools

HotSoft PMS

Job description

Who We Are Calusade Hotels

Calusade Hotels is an Irish hospitality group owning and operating four well‑established hotels: The Keadeen Hotel in Newbridge, Fairways Hotel and The Gateway Hotel in Dundalk, and Hotel Kilmore in County Cavan. Across our hotels we are passionate about delivering warm, genuine hospitality and creating memorable experiences for our guests. Our teams take pride in the service we provide and the welcoming atmosphere we create in each of our properties. At Calusade Hotels we believe exceptional hospitality begins with exceptional people. We are committed to creating a workplace where our teams feel supported, valued and proud to belong.

The Operations Manager is a key member of the Senior Leadership Team and works in close partnership with the General Manager to deliver the strategic objectives, financial targets, operational excellence standards, and people strategy of Gateway Hotel and Calusade Hotels. The role is responsible for driving commercial performance, exceptional guest experiences, employee engagement, departmental accountability, and continuous improvement across all operational areas of the hotel.

2. KEY RESPONSIBILITIES

Responsibility Area Detail Operational Leadership & Department Management Support the General Manager in delivering the hotel strategic objectives and operational goals. Lead and coordinate all operational departments, ensuring exceptional service delivery and operational efficiency. Drive continuous improvement initiatives across all departments to enhance guest satisfaction, employee engagement and business performance. Ensure Standard Operating Procedures (SOPs) are developed, implemented, reviewed and consistently applied throughout the hotel. Conduct regular operational audits and implement corrective action plans where required. Monitor departmental performance and support Heads of Department in achieving agreed KPIs, budgets and operational objectives. Guest Experience & Service Excellence Ensure exceptional guest service standards are delivered throughout the hotel at all times. Lead service recovery initiatives and ensure prompt and effective resolution of guest complaints and concerns. Monitor and improve online reputation scores across all guest feedback platforms, including Revinate, TripAdvisor. Drive performance in mystery guest audits and guest satisfaction surveys. Promote guest loyalty initiatives and encourage a culture of personalised guest experiences. Financial & Commercial Management Support the General Manager in achieving budgeted revenue, GOP and profitability targets. Assist with the preparation of annual budgets, forecasts and business plans. Monitor payroll percentages, labour productivity and departmental wage costs to ensure alignment with budget expectations. Drive departmental productivity and operational efficiencies while maintaining service standards. Analyse financial performance and implement corrective actions where required. Support commercial decision‑making through performance analysis, forecasting and business insight. Identify opportunities to maximise revenue and improve profitability across all operational departments., People Leadership & Team Development, Lead, coach and support Heads of Department and operational teams to achieve business objectives People Leadership & Team Development Partner with the People & Culture team to deliver the hotel's people strategy and employee engagement initiatives. Develop succession plans for key operational positions and identify future leaders within the business. Support leadership development programmes and create opportunities for career progression. Drive talent management, performance management and employee development processes. Foster a culture of accountability, recognition, collaboration and continuous learning. Support recruitment, onboarding and retention initiatives to ensure the hotel attracts and retains top talent. Ensure all departments operate in compliance with Calusade Hotels standards, policies and procedures. Quality, Compliance & Standards Ensure compliance with Health & Safety, Food Safety, Fire Safety, Employment Legislation, GDPR and all statutory requirements. Support achievement of quality accreditations, industry awards and operational excellence benchmarks

3. CANDIDATE PROFILE

Minimum 35 years experience in a senior hotel management role. Strong leadership and people management skills. Excellent communication and organisational ability. Strong financial awareness and operational understanding.

DESIRABLE QUALIFICATIONS

Previous experience with HotSoft or similar PMS systems. Hospitality Management qualification. Experience within a quality‑focused hospitality environment with a proven track record of delivering exceptional guest experiences and operational excellence.

4. CORE COMPETENCIES

Leadership & Team Development Operational Excellence Guest Service & Experience Financial & Commercial Awareness Strategic Thinking

ADDITIONAL DUTIES

Carry out any additional duties as required by the General Manager or Senior Management Team, consistent with the needs of the business.

Why Join Calusade Hotels

At Calusade Hotels, we believe exceptional hospitality begins with exceptional people. Across our hotels, we are proud to foster a culture built on teamwork, professionalism and genuine service a place where our teams feel valued, supported and proud to belong. We are committed to creating an environment where our people can thrive, develop their skills and build meaningful careers in hospitality. Many of our team members progress through the organisation, moving into supervisory and management roles as they grow with us. When you join Calusade Hotels, you become part of a professional and welcoming team that takes pride in delivering memorable guest experiences every day.

What we offer:

• Opportunities for career progression across our hotel group
• Ongoing training, learning and professional development
• Employee recognition programmes celebrating great performance
• Incentives and rewards that recognise commitment and excellence
• Staff rates across our hotels
• Complimentary meals on duty
• Pension scheme
• Healthcare benefits
• A supportive team culture and positive working environment
• Employee wellbeing initiatives and support programmes
• Competitive pay and benefits
• The opportunity to build a rewarding long‑term career in hospitality

At Calusade Hotels, we take pride in creating a workplace where our people feel respected, supported and proud to belong.