Accommodation Assistant

Calusade Hotels Limited; Leinster; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Career progression

Training & development

Staff rates across our hotels

Complimentary meals on duty

Pension scheme

Healthcare benefits

Supportive team culture

Job summary

Calusade Hotels Limited is seeking an Accommodation Assistant to maintain the cleanliness, presentation and hygiene standards of guest bedrooms and public areas across our hotels. You will work under the Accommodation Manager to ensure an exceptional guest experience through attention to detail and efficient room turnaround.

The role requires compliance with health, safety and HACCP procedures, teamwork with colleagues, and a passion for hospitality.

Qualifications

• Previous experience in a housekeeping or hospitality environment preferred.
• Strong attention to detail and high cleanliness standards.
• Ability to work efficiently in a fast-paced environment.
• Flexible availability including weekends and holidays.

Responsibilities

• Clean guest bedrooms and assigned public areas to hotel standards.
• Deliver high presentation standards to support guest experience.
• Attend to guest needs and requests courteously and efficiently.
• Assist guests and other departments by removing food trays and trolleys from bedrooms.
• Ensure guest belongings in stayover rooms are respected and not moved unless discarded.
• Report unusual circumstances or guest concerns to the Floor Supervisor.
• Support the Guest Service policy by anticipating and responding to guest needs.

Job description

The Accommodation Assistant is responsible for maintaining the cleanliness, presentation and hygiene standards of guest bedrooms and public areas in line with Calusade Hotels standards. Working under the guidance of the Accommodation Manager, this role ensures an exceptional guest experience through attention to detail, efficient room turnaround and full compliance with health, safety and hygiene procedures. The Accommodation Assistant contributes to operational excellence while embedding Calusade Hotels values across daily duties.

Who We Are

Calusade Hotels is an Irish hospitality group owning and operating four well-established hotels: The Keadeen Hotel in Newbridge, Fairways Hotel and The Gateway Hotel in Dundalk, and Hotel Kilmore in County Cavan. Across our hotels we are passionate about delivering warm, genuine hospitality and creating memorable experiences for our guests. Our teams take pride in the service we provide and the welcoming atmosphere we create in each of our properties. At Calusade Hotels we believe exceptional hospitality begins with exceptional people. We are committed to creating a workplace where our teams feel supported, valued and proud to belong.

KEY RESPONSIBILITIES

Service Delivery & Guest Experience

• Clean guest bedrooms and assigned public areas in line with hotel standards and daily worksheets.
• Deliver consistently high presentation standards to support an excellent guest experience.
• Attend to guest needs and requests courteously and efficiently.
• Assist guests and other departments by removing food trays and trolleys from bedrooms.
• Ensure guest belongings in stayover rooms are respected and not moved unless discarded.
• Report unusual circumstances or guest concerns to the Floor Supervisor.
• Support the company Guest Service policy by anticipating and responding to guest needs.

Operational Standards

• Collect daily worksheet and keys at the start of shift and return at end of shift.
• Maintain supply trolley and equipment in a neat and orderly condition.
• Stock trolley correctly with required linen, amenities and cleaning supplies.
• Remove soiled bed and bath linen and replace with clean linen.
• Dispose of waste appropriately from guest rooms and service areas.
• Clean bathrooms, dust surfaces and vacuum rooms to required standards.
• Replenish guest amenities, promotional materials and stationery.
• Complete full cleans as directed by the Floor Supervisor.
• Follow correct procedures when encountering 'Do Not Disturb' rooms.
• Keep bedroom doors open while servicing and secure rooms when leaving.

Maintenance & Reporting

• Report maintenance issues promptly via the appropriate system.
• Identify and return damaged or soiled linen to the Laundry Department.
• Notify the Floor Supervisor when bedding items require replacement.

Compliance & Risk Management

• Comply fully with Health & Safety, Fire, Hygiene and Security policies.
• Follow all HACCP and environmental procedures.
• Ensure work is carried out in a manner that protects the safety and welfare of guests and colleagues.
• Complete required documentation via Flow and Alkimii where applicable.
• Adhere to all company policies outlined in the Employee Handbook.

Team Collaboration

• Work effectively both independently and as part of the wider hotel team.
• Maintain professional and respectful working relationships across departments.
• Support colleagues in delivering a One Team, One Purpose culture.

CANDIDATE PROFILE

Previous experience in a housekeeping or hospitality environment preferred. Strong attention to detail and high cleanliness standards. Ability to work efficiently in a fast-paced environment. Strong work ethic with ability to work independently and within a team. Flexible availability including weekends and holidays.

CORE COMPETENCIES

• Guest Experience Excellence
• Attention to Detail
• Operational Discipline
• Communication & Teamwork
• Compliance & Safety Awareness
• Reliability & Work Ethic

Why Join Calusade Hotels

At Calusade Hotels, we believe exceptional hospitality begins with exceptional people. Across our hotels, we are proud to foster a culture built on teamwork, professionalism and genuine service a place where our teams feel valued, supported and proud to belong. We are committed to creating an environment where our people can thrive, develop their skills and build meaningful careers in hospitality. Many of our team members progress through the organisation, moving into supervisory and management roles as they grow with us. When you join Calusade Hotels, you become part of a professional and welcoming team that takes pride in delivering memorable guest experiences every day.

What we offer:

• Opportunities for career progression across our hotel group
• Ongoing training, learning and professional development
• Employee recognition programmes celebrating great performance
• Incentives and rewards that recognise commitment and excellence
• Staff rates across our hotels
• Complimentary meals on duty
• Pension scheme
• Healthcare benefits
• A supportive team culture and positive working environment
• Employee wellbeing initiatives and support programmes
• Competitive pay and benefits
• The opportunity to build a rewarding long-term career in hospitality

Skills:

• Customer Skills
• Customer Service cleaning
• Teamwork

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