Experienced Hotel Reception Supervisor

OASIS Group; Malahide; On-site; EUR 30,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Flexible working arrangements

Staff, family & friends discounts

Employee Assistance Programme

Gym access

On-site parking

Job summary

Grand Hotel Malahide is seeking an experienced Hotel Reception Supervisor to lead the Front Office team and ensure smooth daily operations while delivering exceptional guest experiences.

You will work closely with the Front Office Manager and Management team to maintain high service standards, training, and professional conduct across reception activities, ensuring accurate check-ins/outs and proactive guest support.

Qualifications

• Experience in a hotel reception/front office role is essential.
• Supervisory experience within a hotel environment is highly desirable.
• Strong knowledge of front office and hotel operations.
• Excellent communication and interpersonal skills.
• Strong leadership and team-management abilities.
• Excellent customer service and hospitality mindset.
• Ability to work independently and as part of a team.

Responsibilities

• Supervise and support the Reception team during daily operations.
• Lead by example to provide warm, professional, welcoming service to guests.
• Assist with guest check-ins and check-outs efficiently.
• Handle guest queries, requests and complaints professionally with follow-up.
• Support reservations, room allocations, amendments and cancellations.
• Monitor arrivals, departures, VIP guests and special requests.
• Ensure accurate guest accounts, payments and cash-handling procedures.
• Coordinate with Housekeeping, Reservations, F&B, Maintenance and other departments.

Skills

Leadership

People Management

Problem Solving

Communication

Interpersonal Skills

Organisational Skills

Job description

The iconic four-star Grand Hotel Dublin in the heart of Malahide, is a unique seaside retreat while also being convenient to the attractions of Dublin City Centre, just 15 minutes from Dublin International Airport and 5 minutes from the M50/M1 motorways.Featuring 203 luxurious bedrooms decorated in a contemporary yet classic style with many boasting stunning sea views.Experience dining at Coast, the Grand Hotel’s seafront restaurant, showcasing the very best of fresh, local produce. Discover T

The iconic four-star Grand Hotel Dublin in the heart of Malahide, is a unique seaside retreat while also being convenient to the attractions of Dublin City Centre, just 15 minutes from Dublin International Airport and 5 minutes from the M50/M1 motorways.Featuring 203 luxurious bedrooms decorated in a contemporary yet classic style with many boasting stunning sea views.Experience dining at Coast, the Grand Hotel’s seafront restaurant, showcasing the very best of fresh, local produce. Discover T

Skills and attributes

• Leadership
• People Management
• Problem Solving Skills
• Communication & Interpersonal Skills
• Organisational skills

Description

Experienced Hotel Reception Supervisor - 4* Grand Hotel, Malahide

The Grand Hotel, Malahide

Are you an experienced hospitality professional who enjoys leading a team and creating memorable experiences for guests?

The Grand Hotel Malahide is looking for a Experienced Hotel Reception Supervisor to join our team and play an important role in ensuring the smooth day-to-day operation of the hotel.

About the Role

The Hotel Reception Supervisor is responsible for supporting the smooth and efficient operation of the Front Office while delivering an exceptional guest experience.

Working closely with the Front Office Manager and wider management team, the Reception Supervisor will lead and support the Reception team, ensuring high standards of service, professionalism and attention to detail are maintained at all times.

Key Responsibilities

• Supervise and support the Reception team during daily operations.
• Lead by example and ensure a warm, professional and welcoming service is provided to all guests.
• Assist with guest check-ins and check-outs, ensuring the process is efficient and accurate.
• Handle guest queries, requests and complaints professionally and ensure appropriate follow-up.
• Support the team with reservations, room allocations, amendments and cancellations.
• Monitor daily arrivals and departures, VIP guests and special requests.
• Ensure all guest accounts, payments and cash-handling procedures are completed accurately.
• Liaise with Housekeeping, Reservations, Food & Beverage, Maintenance and other departments to ensure smooth hotel operations.
• Complete and communicate shift handovers effectively.
• Ensure Reception procedures, hotel standards and company policies are consistently followed.
• Assist with training, coaching and onboarding of new Reception team members.
• Support the Front Office Manager with staff performance and development.
• Monitor the presentation of the Reception area and ensure it is maintained to a high standard.
• Promote hotel facilities, services and local attractions to guests.
• Identify opportunities to maximise revenue through upgrades and additional hotel services.
• Deal with operational issues promptly and elevate matters to management when required.
• Assist with opening and closing procedures.
• Ensure all health and safety, security and GDPR procedures are followed.
• Complete relevant reports and administrative duties accurately.
• Support the Front Office Manager and Management team with daily operational requirements.
• Carry out any other reasonable duties required to support the successful operation of the hotel.

What We Are Looking For:

• Previous experience in a hotel Reception/Front Office role is essential.
• Previous supervisory experience within a hotel environment is highly desirable.
• Strong knowledge of Front Office and hotel operations.
• Excellent communication and interpersonal skills.
• Strong leadership and team-management abilities.
• Excellent customer service skills with a genuine passion for hospitality.
• Confident dealing with guest complaints and challenging situations.
• Excellent organisational and problem-solving skills.
• Good attention to detail and ability to work under pressure.
• Experience using hotel PMS systems and general computer systems.
• Strong cash-handling and administrative skills.
• Professional, positive and approachable attitude.
• Ability to work independently and as part of a team.
• Flexible availability, including evenings, weekends and public holidays.

Just some of the Perks of working with us

• Competitive salary & flexible working arrangements
• Opportunities for training, development and career progression
• Staff, family & friends discounts across the FBD Hotels Group for Employees and Family & Friends
• Employee Assistance Programme
• Complimentary access & use to our award winning Gym & leisure Facilities- The Arena Fitness & Health Club
• On-site Gym or Fitness Discounts
• Flexible Schedules
• Professional Development + Growth
• EAP (Employee Assistance Programme)
• Staff Discounts
• Professional Coaching
• Team Bonding Events
• Opportunities for Advancement
• Great Location
• Work/Life Balance
• Employee Recognition
• Employee Referral Bonus
• Free onsite parking
• Learning and Development opportunities
• E-Learning and Development opportunities

Grand Hotel Malahide is an Equal Opportunity Employer