Operations Manager

Collins McNicholas Recruitment; Galway; On-site; EUR 50,000 - 70,000; Full time

Job summary

A dynamic recruitment agency is looking for an experienced Operations Manager for a residential services business in Galway. The successful candidate will manage a team of 30–35 field engineers, drive operational efficiency, and ensure customer satisfaction. Key responsibilities include overseeing daily operations, managing budgets, and upholding health and safety compliance. Ideal candidates will have proven operations management experience and strong leadership skills.

Qualifications

• Proven experience in operations management within a service-based industry.
• Strong leadership, planning and organizational skills.
• Proficient in budget management, KPIs and operational reporting.

Responsibilities

• Lead and coordinate field engineers, manage scheduling and resources.
• Oversee day-to-day operations and ensure timely service delivery.
• Enforce safety protocols and ensure compliance with health standards.

Skills

Leadership

Organizational skills

Problem-solving

Communication

Job description

We are seeking an experienced Operations Manager to oversee daily operations for a residential services business in Galway. This role manages a team of 30–35 field engineers, ensuring smooth delivery of installations and maintenance, while driving operational efficiency and customer satisfaction.

Responsibilities:

Team & Resource Management:

• Lead and coordinate field engineers, manage scheduling, tools, vehicles, and equipment

Operations & Service Delivery:

• Oversee day-to-day operations, implement efficient workflows, ensure timely service and resolve issues quickly to meet customer expectations.

Customer Satisfaction:

• Work closely with the Customer Service Team to handle escalations, monitor feedback, and continuously improve service quality and responsiveness.

Financial & Performance Oversight:

• Manage budgets, control operational costs, monitor KPIs and SLAs and provide regular performance reports to senior leadership.

Inventory & Supply Chain:

• Oversee inventory levels, maintain supplier relationships and ensure timely delivery of parts and equipment to engineers.

Health & Safety Compliance:

• Enforce safety protocols, conduct audits and ensure all team members are trained and compliant with health and safety standards.

Candidate Profile:

• Proven experience in operations management within a service-based industry
• Strong leadership, planning and organizational skills
• Proficient in budget management, KPIs and operational reporting
• Excellent problem-solving, communication and decision-making skills
• Able to perform under pressure and meet tight deadlines

For a confidential discussion, a more detailed job spec and more information on the role, please contact Amy Newell.

[e-mail]

091-706718