Operations Manager

Harvey Nash; Dublin; On-site; EUR 45,000 - 65,000; Full time

Job summary

Harvey Nash in Ireland is seeking a Sales Operations professional to act as the primary business partner to the Alliance and Channels Sales Director. The role involves supporting forecast meetings, quarterly business reviews, and annual planning, with a focus on insights and analytics to drive channel growth.

You will collaborate with Marketing and Enablement teams, conduct pipeline reviews, and ensure compliant financial reporting.

Qualifications

• 2-4 years of proven experience of Sales Operations in a software sales organization.
• Experience of sales operations supporting a channel organisation desirable.
• Ability to collaborate, influence and work effectively with cross functional teams.

Responsibilities

• Act as primary business partner to Alliance and Channels Sales Director
• Attend and participate in all forecast meetings supporting Sales Management in the weekly roll-up of their forecast
• Assist preparation of Quarterly Business Reviews and Management Reports through insight and analysis
• Support annual planning process and reviews, including Channel Sales quota deployment
• Enhance and deliver key insights to the business, leveraging AI skills
• Collaborate with Marketing & Enablement teams to review and report progress on key initiatives
• Perform pipeline reviews and establish best practices and methodologies for forecast accuracy
• Govern and support financial reporting to ensure compliance with prevailing policy
• Interface to extended Sales Operations, Deal Desk and Commissions team to develop best practice and resolve issues
• Assist onboarding of new hires - to include overview of CRM tool, Partner Policies, Management Dashboards etc
• Work with multiple business stakeholders (legal, finance, marketing) to develop solutions against Channel & Alliance growth and roadmap and develop operational best practices

Skills

CRM tools experience

Analytical skills

Cross-functional collaboration

Attention to detail

Change adaptability

Communication skills

Tools

CRM tools

Excel & PowerPoint

Job description

• Act as primary business partner to Alliance and Channels Sales Director
• Attend and participate in all forecast meetings supporting Sales Management in the weekly roll-up of their forecast
• Assist preparation of Quarterly Business Reviews and Management Reports through insight and analysis
• Support annual planning process and reviews, including Channel Sales quota deployment
• Enhance and deliver key insights to the business, leveraging AI skills
• Collaborate with Marketing & Enablement teams to review and report progress on key initiatives
• Perform pipeline reviews and establish best practices and methodologies for forecast accuracy
• Govern and support financial reporting to ensure compliance with prevailing policy
• Interface to extended Sales Operations, Deal Desk and Commissions team to develop best practice and resolve issues
• Assist onboarding of new hires - to include overview of CRM tool, Partner Policies, Management Dashboards etc
• Work with multiple business stakeholders (legal, finance, marketing) to develop solutions against Channel & Alliance growth and roadmap and develop operational best practices

What you will have:

• 2-4 years of proven experience of Sales Operations in a software sales organization
• Experience of sales operations supporting a channel organisation desirable
• Ability to collaborate, influence and work effectively with cross functional teams
• Organized, with excellent attention to detail and an ability to work in a fast-paced environment
• Excellent analytical, problem-solving and communicational skills with ability to drive conflict resolution
• Has a positive and proactive attitude, willing to drive and embrace change
• Experience with CRM tools
• Proficient in Microsoft Office, specifically Excel & Power point