Operations Manager

Occu; Dublin; On-site; EUR 60,000 - 85,000; Full time

Benefits offered by this job

Hands-on role

Growth opportunities

Inclusive culture

Job summary

Occu is seeking an Operations Manager – Occu Services to support the day-to-day delivery, coordination and continuous improvement of our service operations across a growing residential portfolio. Reporting directly to the COO, this is a hands-on role focused on service quality, team performance, process consistency, commercial awareness and resident experience.

The role collaborates with Painting & Maintenance, Cleaning, Landscaping, HVAC support services and Operational Administration to ensure

Qualifications

• Proven experience in Operations Manager or similar roles within facilities/property services.
• Experience managing multiple operational teams and service functions.
• Strong commercial awareness and understanding of performance metrics.
• Experience managing suppliers, contractors and workforce planning.
• Strong systems capability, ideally with job management or field-service software.

Responsibilities

• Coordinate operational priorities across multiple service lines to deliver quality service.
• Drive consistency, accountability and high standards across service delivery.
• Support workforce planning, capacity management and resource allocation.
• Manage supplier and contractor relationships to ensure value for money.
• Champion governance, documentation and process improvements.

Skills

Operations management

Facilities management

Team leadership

Commercial awareness

Stakeholder management

Systems knowledge

Tools

Job management software

Field-service software

Job description

Our superstars are at the heart of everything we do, and we’re driven to being a part of their lives. When we talk about the Occu Experience, we are talking about a culture built on purpose, integrity, and high standards.

Established in 2019, Occu is Ireland’s leading independent PRS Asset Manager, with over 4,200 residential units under management across 27 locations, and further developments underway. We partner with global institutional investors and operate in a highly governed, asset-backed environment where financial discipline and transparency are critical.

Occu is an Equal Employment Opportunity employer. Our workplaces are inclusive environments where people feel safe, respected, and supported.

Role Overview

We are looking for an Operations Manager – Occu Services to support the day-to-day delivery, coordination and continuous improvement of our service operations across a growing residential portfolio.

Reporting directly to the COO, this is a hands-on operational role focused on service quality, team performance, process consistency, commercial awareness and resident experience.

The role will work closely with teams across Painting & Maintenance, Cleaning, Landscaping, HVAC support services and Operational Administration, helping ensure our teams, suppliers and systems are aligned to deliver a responsive, professional and high-quality service.

Key Responsibilities

Operational Leadership

• Support the effective day-to-day delivery of Occu Services across multiple service lines.
• Coordinate operational priorities across Painting & Maintenance, Cleaning, Landscaping, HVAC support services and Operational Administration.
• Drive consistency, accountability and high standards across service delivery.
• Support operational planning, resource allocation and scalable ways of working as the business grows.
• Manage and support Team Leads across Painting & Maintenance, Cleaning and Landscaping, alongside the Senior HVAC Engineer and Operations Administration Team.
• Help teams perform effectively through clear expectations, practical support and regular performance oversight.
• Foster a collaborative, accountable and resident-focused working culture.

Service Delivery & Client Management

• Help ensure services are delivered to agreed quality standards and client expectations.
• Act as an escalation point for operational service issues, ensuring concerns are managed professionally.
• Build strong working relationships with clients, managing agents, suppliers and contractors.
• Support service excellence across all developments, with a focus on resident experience and transparency.
• Support operational tracking, reporting and invoicing processes.
• Monitor performance against budgets, targets and service expectations.
• Identify opportunities to improve efficiency, resource utilisation and commercial performance.

Operational Planning & Resource Management

• Support workforce planning, capacity management and resource allocation across service lines.
• Monitor productivity, utilisation and operational performance.
• Conduct operational reviews and site visits to support quality and service standards.

Supplier, Contractor & Asset Management

• Manage supplier and contractor relationships to support quality, responsiveness and value for money.
• Support procurement and supplier selection activity where required.
• Maintain appropriate oversight of operational equipment, fleet and service assets.

Systems, Process Improvement & Governance

• Champion the effective use of JobLogic and operational systems.
• Support consistent processes, clear documentation and practical governance.
• Identify and implement improvements that strengthen efficiency, scalability and service outcomes.

Compliance, Risk & Quality Management

• Promote health, safety, compliance and quality standards across operational activity.
• Support the maintenance of servicing schedules, certifications and compliance records.
• Identify and elevate operational risks where appropriate.

Experience & Qualifications

• Proven experience in an Operations Manager, Facilities Manager, Property Services Manager or similar role.
• Experience managing multiple operational teams and service functions.
• Experience within facilities management, property services, maintenance, landscaping, cleaning, hospitality or another service-led environment.
• Strong commercial awareness and understanding of operational performance metrics.
• Experience managing suppliers, contractors and workforce planning.
• Strong systems capability, ideally including job management or field-service software.
• Excellent organisational, communication and leadership skills.

Personal Attributes

• Highly organised and proactive.
• Strong leader with a collaborative approach.
• Commercially aware and results focused.
• Process-driven and detail-oriented.
• Solutions-focused and adaptable.
• Comfortable operating in a fast-paced and growing organisation.
• Committed to professional standards, resident experience, transparency and continuous improvement.

What We Offer

• A hands-on operations role within a growing residential platform.
• The opportunity to support high-quality resident experiences across a developing portfolio.
• A collaborative, service-led culture built on accountability, transparency and professional standards.
• Scope to help improve processes, team coordination and operational performance as the business scales.

Occu is an equal opportunity employer. We welcome applications from people of all backgrounds and are committed to creating an inclusive environment for our employees and residents.