Resident Experience & Operations Lead

Occu; Dublin; On-site; EUR 60,000 - 85,000; Full time

Benefits offered by this job

Hands-on role

Growth opportunities

Inclusive culture

Job summary

Occu is seeking an Operations Manager – Occu Services to support the day-to-day delivery, coordination and continuous improvement of our service operations across a growing residential portfolio. Reporting directly to the COO, this is a hands-on role focused on service quality, team performance, process consistency, commercial awareness and resident experience.

The role collaborates with Painting & Maintenance, Cleaning, Landscaping, HVAC support services and Operational Administration to ensure

Qualifications

• Proven experience in Operations Manager or similar roles within facilities/property services.
• Experience managing multiple operational teams and service functions.
• Strong commercial awareness and understanding of performance metrics.
• Experience managing suppliers, contractors and workforce planning.
• Strong systems capability, ideally with job management or field-service software.

Responsibilities

• Coordinate operational priorities across multiple service lines to deliver quality service.
• Drive consistency, accountability and high standards across service delivery.
• Support workforce planning, capacity management and resource allocation.
• Manage supplier and contractor relationships to ensure value for money.
• Champion governance, documentation and process improvements.

Skills

Operations management

Facilities management

Team leadership

Commercial awareness

Stakeholder management

Systems knowledge

Tools

Job management software

Field-service software

Job description

Occu is seeking an Operations Manager – Occu Services to support the day-to-day delivery, coordination and continuous improvement of our service operations across a growing residential portfolio. Reporting directly to the COO, this is a hands-on role focused on service quality, team performance, process consistency, commercial awareness and resident experience.

The role collaborates with Painting & Maintenance, Cleaning, Landscaping, HVAC support services and Operational Administration to ensure