Operations Manager

Harvard Business Review; Dublin; On-site; EUR 45,000 - 65,000; Full time

Job summary

Harvard Business Review in Ireland seeks a Sales Operations Analyst to partner with the Alliance and Channels Sales Director in Dublin. You will support forecasting, quarterly business reviews, and annual planning with data-driven insights and cross-functional collaboration.

The role emphasizes process optimization, reporting compliance, and enabling the sales organization with CRM and Office tools while maintaining strong attention to detail and adaptability.

Qualifications

• 2-4 years of proven experience of Sales Operations in a software sales organization
• Experience of sales operations supporting a channel organisation desirable
• Ability to collaborate, influence and work effectively with cross functional teams
• Organized, with excellent attention to detail and an ability to work in a fast-paced environment
• Excellent analytical, problem-solving and communicational skills with ability to drive conflict resolution
• Has a positive and proactive attitude, willing to drive and embrace change
• Experience with CRM tools
• Proficient in Microsoft Office, specifically Excel & Power point

Responsibilities

• Act as primary business partner to Alliance and Channels Sales Director
• Attend and participate in all forecast meetings supporting Sales Management in the weekly roll-up of their forecast
• Assist preparation of Quarterly Business Reviews and Management Reports through insight and analysis
• Support annual planning process and reviews, including Channel Sales quota deployment
• Enhance and deliver key insights to the business, leveraging AI skills
• Collaborate with Marketing & Enablement teams to review and report progress on key initiatives
• Perform pipeline reviews and establish best practices and methodologies for forecast accuracy
• Govern and support financial reporting to ensure compliance with prevailing policy
• Interface to extended Sales Operations, Deal Desk and Commissions team to develop best practice and resolve issues
• Assist onboarding of new hires - to include overview of CRM tool, Partner Policies, Management Dashboards etc
• Work with multiple business stakeholders (legal, finance, marketing) to develop solutions against Channel & Alliance growth and roadmap and develop operational best practices

Skills

Cross-functional collaboration

Analytical skills

Problem solving

Communication skills

Attention to detail

Change management

CRM tools

Excel

PowerPoint

Tools

CRM tools

Job description

• Act as primary business partner to Alliance and Channels Sales Director
• Attend and participate in all forecast meetings supporting Sales Management in the weekly roll-up of their forecast
• Assist preparation of Quarterly Business Reviews and Management Reports through insight and analysis
• Support annual planning process and reviews, including Channel Sales quota deployment
• Enhance and deliver key insights to the business, leveraging AI skills
• Collaborate with Marketing & Enablement teams to review and report progress on key initiatives
• Perform pipeline reviews and establish best practices and methodologies for forecast accuracy
• Govern and support financial reporting to ensure compliance with prevailing policy
• Interface to extended Sales Operations, Deal Desk and Commissions team to develop best practice and resolve issues
• Assist onboarding of new hires - to include overview of CRM tool, Partner Policies, Management Dashboards etc
• Work with multiple business stakeholders (legal, finance, marketing) to develop solutions against Channel & Alliance growth and roadmap and develop operational best practices

What you will have:

• 2-4 years of proven experience of Sales Operations in a software sales organization
• Experience of sales operations supporting a channel organisation desirable
• Ability to collaborate, influence and work effectively with cross functional teams
• Organized, with excellent attention to detail and an ability to work in a fast-paced environment
• Excellent analytical, problem-solving and communicational skills with ability to drive conflict resolution
• Has a positive and proactive attitude, willing to drive and embrace change
• Experience with CRM tools
• Proficient in Microsoft Office, specifically Excel & Power point