Operations Lead

Hospitaliti; Ulster; On-site; EUR 60,000 - 90,000; Full time

Job summary

Finn Lough is seeking an exceptional Operations Lead to join our Senior Leadership Team. This role acts as the operational heartbeat of the resort, coordinating across departments to ensure information flows, plans align, and guest experiences are delivered seamlessly from start to finish.

You will manage weddings, corporate events and exclusive hire experiences, lead pre-event planning and briefings, build practical systems, and foster cross-functional collaboration with department heads.

Qualifications

• Highly organised and detail-oriented
• Excellent communication and stakeholder management
• Strong planning and coordination skills
• Experience leading cross-functional teams
• Experience in hospitality, events, operations or guest experience
• Ability to manage multiple priorities simultaneously

Responsibilities

• Maintaining a clear view across all operational departments.
• Supporting communication and collaboration between teams.
• Identifying challenges early and coordinating practical solutions.
• Building practical systems and processes that improve consistency.
• Leading pre-event planning and operational briefings for weddings, retreats, and exclusive hire events.
• Coordinating external suppliers and partners; ensuring smooth delivery during live events.
• Developing operational briefing packs and preparation plans; maintaining calendars.

Job description

Finn Lough is hiring through Hosco in Donegal. BringPeopleTogether.CreateFlow.DeliverExceptionalExperiences.FinnLoughisunlikeanywhereelse.Nestledwithin75acresofwoodlandontheshoresofLowerLoughErne,wecreateextraordinaryexperiencesthroughluxuryaccommodation,wellness,food,privateevents,exclusivehirecelebrations,corporateretreatsandunforgettableguestjourneys.Aswecontinuetogrowandevolve,weareseekinganexceptionalOperationsLeadtojoinourSeniorLeadershipTeam.Thisisauniqueopportunityforsomeonewhothrivesonbringingstructuretocomplexity,enjoysconnectingpeopleanddepartments,andtakesgenuineprideincreatinganoperationthatrunssmoothlybecauseoftherelationships,systemsandcommunicationtheyhavebuilt.

About the Role

The Operations Lead acts as the operational heartbeat of the resort. Working across all departments, you will hold the bigger picture, ensuring information flows effectively, plans are aligned, teams are connected and guest experiences are delivered seamlessly from beginning to end. You will play a key role in coordinating day‑to‑day operations while also leading the operational planning and delivery of weddings, corporate retreats, exclusive hire events and premium guest experiences. This role is ideal for someone who remains calm under pressure, enjoys solving problems before they arise and naturally builds trust with people at every level of an organization.

Operational Coordination

• Maintaining a clear view across all operational departments
• Supporting communication and collaboration between teams
• Identifying challenges early and coordinating practical solutions
• Helping create consistency, structure and operational rhythm across the resort
• Supporting department leaders to deliver exceptional results

Events & Exclusive Hire Experiences

• Coordinating weddings, retreats, corporate events and exclusive hire programmes
• Leading pre‑event planning and operational briefings
• Managing event timelines and operational readiness
• Coordinating external suppliers and partners
• Supporting smooth delivery during live events
• Conducting post‑event reviews and continuous improvement planning

Planning & Organisation

• Developing operational briefing packs and preparation plans
• Maintaining event and operational calendars
• Building practical systems and processes that improve consistency
• Supporting site readiness and operational excellence

Leadership & Collaboration

• Working closely with department heads across the resort
• Building strong cross‑functional relationships
• Creating alignment between teams and operational priorities
• Contributing as a valued member of the Senior Leadership Team

About You

• You'll be someone who: Naturally see the bigger picture
• Thrives in fast‑paced and ever‑changing environments
• Ishighly organised and detail‑oriented
• Build trust quickly and communicate effectively
• Remain calm and solution‑focused under pressure
• Enjoys working collaboratively across multiple teams
• Takes ownership and follows through on commitments
• Lead through influence, credibility and relationships
• Ideally, You'll Have Previous experience in hospitality, events, operations, guest experience or similar environment
• Strong planning and coordination skills
• Experience managing multiple priorities simultaneously
• Confidence facilitating meetings and leading operational discussions
• Excellent communication and stakeholder management skills
• A genuine passion for creating exceptional guest experiences

Why Finn Lough?

ThisisanopportunitytohelpshapethefutureofoneofIreland'smostuniquehospitalitydestinations.You'lljoinacollaborativeleadershipteam,workalongsidepassionatepeopleandhavethechancetomakeameaningfulimpactonhowtheresortoperatesandgrows.Mostimportantly,you'llhelpcreatetheexperiencesthatguestsrememberlongaftertheyleave.

Please see the full vacancy for the benefits offered by Finn Lough.