Breakfast & Afternoon Lounge Manager

Relais & Châteaux; Kenmare Old; On-site; EUR 40,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Meals on duty provided

Employee parking provided

Full training provided

Uniforms provided

Employee discounts at sister hotels

Recognition awards

Free golf at Ring of Kerry Golf Club

Employee gym provided

Cycle to work scheme

Work anniversary rewards

Birthday celebrations & rewards

Employee referral bonus

Job summary

Relais & Châteaux Ireland invites applications for a Breakfast & Afternoon Lounge Manager at Sheen Falls Lodge, a 5* luxury country house. You will lead breakfast and afternoon lounge service, oversee staff, guest relations and event support, and ensure HACCP compliance.

A strong background in luxury F&B and team development is essential. You will report to the Restaurant Manager, supervise breakfast, AM room service and lounge teams, and coordinate with senior management on guest satisfaction

Qualifications

• Extensive knowledge of food & beverage service at a luxury 5* level.
• Experience in hotel restaurant management and staff training.
• Strong communication skills with guests and team members.

Responsibilities

• Oversee breakfast, room service and afternoon lounge service to ensure high standards.
• Manage staff workload across shifts and ensure efficient service delivery.
• Monitor and control stock of breakfast items, crockery and glassware.
• Lead staff training, safety, HACCP compliance and quality control.
• Collaborate with Restaurant Director on events and performance.

Skills

Teamwork

Problem solving

Planning & organizing

Leadership

Communication

Customer focus

Initiative

Attention to detail

Job description

Work With The Best

We pride ourselves on being a diverse team of professional, passionate and caring individuals, with our guests at the heart of everything we do.

Sheen Falls Lodge is an 2 Michelin Keys Hotel and part of Relais & Chateaux, which includes some of the world's finest hoteliers, chefs and restaurants that have set the standard for hospitality excellence. Clear opportunities for progression are a priority for us, too.

If you cannot see a role that is suitable for you at the moment but feel you would make a great addition to the team, please don't hesitate to get in touch.

We are inviting applications for full time Breakfast & Afternoon Lounge Manager position who have knowledge and experience in food service with an eye for 5*detail.

Scope and General Purpose of Job

To ensure the provision of friendly and efficient breakfast, room service, afternoon lounge service and WPCC lunch and functions service and coffee breaks to all guests, in a clean and hygienic environment, ensuring that all staff comply with hotel and legal legislation.

To monitor and control all breakfast and lounge items, crockeries and glassware stocks.

To manage your department effectively, to consistently achieve the highest safety and hygiene and operational standards. To maintain a high standard of customer care and customer relations. To operate an effective, efficient department by effective use of well-trained staff.

The Falls Breakfast & Afternoon Lounge Manager is the person responsible for managing the workload of the department during the breakfast, AM room service and afternoon lounge shifts and WPCC lunches, daytime functions, and coffee breaks.

Reporting To: Restaurant Manager

Responsible For:

• Breakfast standards and AM room service standards and service delivery and procedure for breakfast.
• Breakfast Supervisor ensuring they perform their duties
• Breakfast teammate during breakfast service.
• Bar /Lounge teammate in the AM and afternoon lounge service.
• Breakfast items stocks and stock management of those items
• Bar/lounge and room service while on duty.
• Staff communication and training for Breakfast service and breakfast room service
• Purchasing of stock, glasses and utensils for Breakfast.
• Customer service and guest satisfaction at Breakfast and afternoon lounge service while on duty
• Further development of the department and its team
• To organise the efficient operation of the team at Breakfast and afternoon lounge time
• All HACCP protocols for service and in still room area including fridge temperature and perishables labelling.
• To liaise and work with the Restaurant Director in regard to organisation and special events.
• To report to the Restaurant Director in department and team performance and issues
• Checking ahead that adequate staffing has been scheduled by the F&B Management and communicate and/or request for changes
• Making sure the team is taking Breaks in a timely manner and in line with hotel and government regulations

The core competencies required to deliver on the role objectives are:

• Teamwork
• Problem solving ability
• Planning & Organising
• Strategic Thinking
• Financial thinking
• Leadership & leading for results
• Effective communications
• The development of a customer service focus- the internal customer
• Self-Motivated
• Show initiatives
• Enthusiasm/focus
• Managing Standards.

Required Experience:

This luxury five-star country house is part of the great Relais & Chateaux family and story, with an excellent reputation and national recognition. You must have an extensive knowledge of food and beverage service and have previous 5* hotel restaurant experience. Attention to detail is paramount and this role will suit someone who is meticulous about his or her work with a great eye and attention to details. Guest and team satisfaction is of the utmost importance to us and the ideal candidate will be able to relate with people at all levels and is an excellent communicator. We are looking for a Breakfast & Afternoon Lounge Manager , with an in-depth knowledge of food and beverage and a very strong focus on customer and staff service and staff training development and retention to join and share the leadership of the team.

You must have the proven ability to deliver an exceptionally high level of customer service and be able to lead and take responsibility for a team in your charge. The role requires an excellent communicator that has attention to standards and detail with an excellent knowledge of food and beverage at a 5* level.

This is a full-time position and is on a rostered basis, which includes weekends.

Sheen Falls Lodge and Ring of Kerry Golf is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Please note, we are only accepting applications from persons who have the permission/ right to live and work without restriction in Ireland.

The place

Sheen Falls Lodge is a member of Relais & Chateaux and since opening in 1991 has received many prestigious Awards and Accolades. We are looking for an individual that will help us not only maintain our standard but improve upon it.

Employee benefits

• Competitive salary
• Meals on duty provided
• Employee parking provided
• Full training provided
• Uniforms provided
• Employee discounts, including at our sister properties in Cork, Dublin, and Wicklow
• Employee recognition awards and appreciation days
• Free golf at Ring of Kerry Golf Club
• Employee gym provided
• Cycle to work Scheme
• Work anniversary acknowledgement and reward
• Employee birthday celebrations & reward
• Employee referral bonus