Operations Lead

One80 Kitchen Lounge Restaurant; Ireland; Remote; GBP 45,000 - 70,000; Full time

Benefits offered by this job

Accommodation provided (first 6 months

Subsidised accommodation (£320/month)

Staff lunch available

Free wifi

Sauna and water activities access

Job summary

Finn Lough is seeking an exceptional Operations Lead to join our Senior Leadership Team. You will oversee the operational heartbeat of the resort, coordinating across departments to ensure guest experiences are delivered seamlessly from arrival to departure.

In this role you’ll drive planning for weddings, corporate retreats and exclusive events, build strong relationships, implement effective systems, and lead with calm under pressure to keep multifaceted operations running smoothly.

Qualifications

• Previous experience in hospitality, events, operations, or a similar environment.
• Strong planning and coordination skills.
• Experience managing multiple priorities simultaneously.
• Excellent communication and stakeholder management skills.
• Genuine passion for creating exceptional guest experiences.

Responsibilities

• Coordinating day-to-day operations across all departments to ensure smooth delivery.
• Leading pre-event planning and operational briefings for weddings, retreats and events.
• Managing event timelines and coordinating external suppliers and partners.
• Building consistency, structure and operational rhythm across the resort.
• Maintaining alignment between teams and operational priorities.

Skills

Big picture thinking

Cross-functional collaboration

Leadership

Stakeholder management

Job description

Bring People Together. Create Flow. Deliver Exceptional Experiences.

Finn Lough is unlike anywhere else. Nestled within 75 acres of woodland on the shores of Lower Lough Erne, we create extraordinary experiences through luxury accommodation, wellness, food, private events, exclusive hire celebrations, corporate retreats and unforgettable guest journeys.

As we continue to grow and evolve, we are seeking an exceptional Operations Lead to join our Senior Leadership Team.

This is a unique opportunity for someone who thrives on bringing structure to complexity, enjoys connecting people and departments, and takes genuine pride in creating an operation that runs smoothly because of the relationships, systems and communication they have built.

About the Role

The Operations Lead acts as the operational heartbeat of the resort. Working across all departments, you will hold the bigger picture, ensuring information flows effectively, plans are aligned, teams are connected and guest experiences are delivered seamlessly from beginning to end.

You will play a key role in coordinating day-to-day operations while also leading the operational planning and delivery of weddings, corporate retreats, exclusive hire events and premium guest experiences.

This role is ideal for someone who remains calm under pressure, enjoys solving problems before they arise and naturally builds trust with people at every level of an organisation.

What You'll Be Responsible For

Operational Coordination

• Maintaining a clear view across all operational departments
• Supporting communication and collaboration between teams
• Identifying challenges early and coordinating practical solutions
• Helping create consistency, structure and operational rhythm across the resort
• Supporting department leaders to deliver exceptional results
• Coordinating weddings, retreats, corporate events and exclusive hire programmes
• Leading pre-event planning and operational briefings
• Managing event timelines and operational readiness
• Coordinating external suppliers and partners
• Supporting smooth delivery during live events
• Conducting post-event reviews and continuous improvement planning

Planning & Organisation

• Developing operational briefing packs and preparation plans
• Maintaining event and operational calendars
• Building practical systems and processes that improve consistency
• Supporting site readiness and operational excellence
• Working closely with department heads across the resort
• Building strong cross-functional relationships
• Creating alignment between teams and operational priorities
• Contributing as a valued member of the Senior Leadership Team

About You

You’ll be someone who:

• Naturally sees the bigger picture
• Thrives in fast-paced and ever-changing environments
• Is highly organised and detail-oriented
• Builds trust quickly and communicates effectively
• Remains calm and solution-focused under pressure
• Enjoys working collaboratively across multiple teams
• Takes ownership and follows through on commitments
• Leads through influence, credibility and relationships

Ideally, You’ll Have

• Previous experience in hospitality, events, operations, guest experience or a similar environment
• Strong planning and coordination skills
• Experience managing multiple priorities simultaneously
• Confidence facilitating meetings and leading operational discussionsExcellent communication and stakeholder management skills
• A genuine passion for creating exceptional guest experiences

Why Finn Lough?

This is an opportunity to help shape the future of one of Ireland’s most unique hospitality destinations.

You’ll join a collaborative leadership team, work alongside passionate people and have the chance to make a meaningful impact on how the resort operates and grows.

Most importantly, you’ll help create the experiences that guests remember long after they leave.

• Accommodation is provided free of charge for the first 6 months of employment. Thereafter, there is a subsidised rate of £320 per month, plus utilities. Utilities are payable during the first 6 months of employment.
• Staff lunch availableFree wifiAccess to sauna and water activitiesAccess to car to leave site, subject to company car policy and eligibility of drivers licence
• Thrives in fast-paced and ever-changing environments
• Is highly organised and detail-oriented
• Builds trust quickly and communicates effectively
• Remains calm and solution-focused under pressure
• Enjoys working collaboratively across multiple teams
• Takes ownership and follows through on commitments
• Leads through influence, credibility and relationships

Ideally, You’ll Have

• Previous experience in hospitality, events, operations, guest experience or a similar environment
• Strong planning and coordination skills
• Experience managing multiple priorities simultaneously
• Confidence facilitating meetings and leading operational discussions
• Excellent communication and stakeholder management skills
• A genuine passion for creating exceptional guest experiences