Business Service Dispatcher

Walsh Waste Limited; Oranmore; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Career progression

Employee referral bonus

Social events

Discounted rates

Job summary

Walsh Waste Limited in Oranmore is seeking a Business Service Dispatcher to coordinate daily operations, schedule jobs, and support drivers to ensure excellent service delivery for customers.

The role reports to the Head of Business Services and collaborates with the Liquid Operations Manager to maintain efficient operations and high customer satisfaction.

Qualifications

• Strong communication and customer service skills.
• Excellent organisation and time management abilities.
• Ability to prioritise workloads and work effectively under pressure.
• High attention to detail and problem-solving skills.

Responsibilities

• Schedule and coordinate daily jobs and resources.
• Assign work to drivers and operators.
• Monitor job progress and provide updates to customers and management.
• Handle customer bookings, enquiries and service requests.
• Maintain accurate job records and operational systems.
• Manage dockets, paperwork and customer accounts.
• Assist with invoicing, pricing queries and general administration.
• Collaborate with Operations, Sales, Accounts and Customer Service teams.

Skills

Communication

Customer service

Organisation

Time management

Prioritisation

Attention to detail

Microsoft Office

Dispatching

Scheduling

Call centre experience

Job description

BUSINESS SERVICE DISPARCHER

We are seeking an organised, customer-focused Business Service Dispatcher to join our team.

This is a fast-paced role where you'll coordinate daily operations, schedule jobs, support drivers and ensure excellent service delivery to customers.

Reporting to the Head of Business Services and working closely with the Liquid Operations Manager, you will play a key role in maintaining efficient operations and customer satisfaction.

Key Responsibilities

• Schedule and coordinate daily jobs and resources.
• Assign work to drivers and operators.
• Monitor job progress and provide updates to customers and management.
• Handle customer bookings, enquiries and service requests.
• Maintain accurate job records and operational systems.
• Manage dockets, paperwork and customer accounts.
• Assist with invoicing, pricing queries and general administration.
• Collaborate with Operations, Sales, Accounts and Customer Service teams.

About The Role

Skills & Experience

• Strong communication and customer service skills.
• Excellent organisation and time management abilities.
• Ability to prioritise workloads and work effectively under pressure.
• High attention to detail and problem-solving skills.
• Proficiency in Microsoft Office and business systems.
• Experience in dispatching, scheduling, customer service, or call centre environments is desirable.

This is an excellent opportunity to join a growing team and make a real impact on daily operations and customer service delivery.

Required Criteria

Skills Needed

About The Company

Guided by our mission to grow sustainably and equitably, we are committed to delivering innovative, environmentally responsible, and cost-effective services. We continuously invest in our people, embrace cutting-edge technologies, and promote a circular economy through waste reduction, reuse, and recycling-while maintaining exceptional customer care.

Sustainability Highlights

• Achieved a 50% reduction in CO₂ emissions.
• Improved collection route efficiency by 20%.
• Transitioning our entire fleet of cars and vans to Electric Vehicles.
• Committed to planting 50,000 trees to offset operational emissions.
• Purchasing 100% renewable electricity for our operations.
• Expanding our renewable energy capacity with solar panels on office rooftops.

We strive to be recognised not only for our reliability and flexibility but also as a leader in sustainable waste management. Our goal is to set the standard in the industry through forward-thinking solutions that benefit our employees, our customers, and the environment.

Company Culture

At Walsh Waste & Recycling, the company fosters a welcoming and friendly culture where staff members from diverse backgrounds collaborate to deliver high-quality customer service. The company invests in continuous employee development and training to maintain these standards. Based in Oranmore, all company departments operate from the same site, which is close to local amenities and only a 2-minute drive from the M6 motorway. Whether in the office, yard, garage, or on the road, Walsh Waste & Recycling ensures staff have the best equipment to perform their jobs effectively. The vehicle fleet is regularly upgraded and well-maintained in the on-site garage, and the office spaces are newly refurbished with modern equipment and energy efficiencies to reduce environmental impact.

Company Benefits

Benefits:

• Opportunities for career advancement.
• Employee Referral Bonus Scheme.
• Social Events - Christmas, Summer BBQ, Sports.
• Discounted rates on skip hire.
• Increase Annual Bonus based on length of service.
• Increase Annual Leave based on length of service.

Vacation, Paid time off, Performance bonuses, Employee discounts, Referral bonus, Long service recognition, Social Opportunities, Progression opportunities, Long service awards

Salary

Not disclosed