operations assistant / Itinerary Planner at Joe O Reilly Ireland DMC

Joe O Reilly Ireland DMC

Cork

On-site

EUR 26,000 - 32,000

Full time

14 days+

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Benefits offered by this job

Additional leave

Bike to work scheme

Company events

Company pension

Employee discount

On-site parking

Job summary

Joe O Reilly Ireland DMC in Cork is seeking an operations assistant / Itinerary Planner to join our team. This full-time, on-site role involves coordinating group travel, managing client and supplier communications, and preparing itineraries with attention to detail.

The ideal candidate will be fluent in English, have experience in tourism, strong organisational and multitasking skills, and a willingness to work some evenings or weekends when required. Immediate start date possible.

Qualifications

Fluency in written and spoken English required.
Industry experience in tourism is a bonus.
Experience with MICE or leisure travel is advantageous.
Excellent customer service and communication skills are essential.
Strong organisational ability and attention to detail.

Responsibilities

Complete administration duties as needed.
Liaise with account managers.
Correspond with Irish suppliers.
Multitask and manage multiple files simultaneously.
Prepare operational files and itineraries.
Support client and staff familiarisation trips; may require evening/weekend work.
Handle group reservations and cancellations.
Contribute to other projects as assigned.

Skills

Fluent English

Customer service

Communication skills

Multitasking

Teamwork

Tools

MS Office

Tourplan

Job description

Job Description

Apply for operations assistant / Itinerary Planner at Joe O'Reilly Ireland DMC in Cork, C, IE. This Full time on site position offers great opportunities for career growth.

Itinerary planner / Group Travel sales Joe O'Reilly Ireland DMC (destination Management Company) is the longest established (founded in 1966) DMC, welcoming the World to Ireland for nearly 60 years, creating memorable itineraries for our partners.

Our head office based in Blackpool, Cork, This is where this permanent position will be located.

We are looking for an operations assistant / Itinerary Planner to join our team, one with absolute fluency in both written and spoken English.

Responsibilities

Completing all administration duties where necessary
Liaising directly with our account managers.
Correspondence with Irish Suppliers.
The ability to multitask, successfully handling multiple files at the same time.
Preparation of operational files as required.
Assist in the preparation of and participate in both client and staff familiarisation trips which may involve some evening and weekend work.
Day to day handling of group reservations and cancellations.
Ability to work on other projects assigned from time to time by your manager.
General office duties in order to keep a tidy and efficient office.

Ideal Candidate

Fluency in both spoken and written English
Previous experience within the Tourism Industry is a bonus.
Experience or knowledge of the MICE, leisure, Golf tourism of Ireland, Lux FIT advantageous.
Ability to develop and maintain strong relationships with team members is a must
A creative, original and imaginative approach to itineraries.
Excellent customer service and communication skills with good telephone manner.
A friendly, 'can do' attitude.
Ability to work under pressure and to a deadline.
Excellent organisational skills, especially prioritising a heavy workload and ability to multi-task, while delivering high quality work.
Great attention to detail.
Work flexibly: Ability to work in a team as well as on their own initiative
Work effectively with all levels of staff.
Some evening and weekend work may be required.
Excellent computer skills: MS office suite including Powerpoint, Excel, Word is not negotiable
Knowledge of Tourplan is a bonus but not essential.
Passion for Ireland as a destination.
Full, clean drivers licence a bonus.

Employment Type