Onsite Technical Services Engineer – 24x7 Support (Dublin)

Pure Storage, Inc.; Dublin; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Flexible time off

Wellness resources

Team events

Job summary

Pure Storage, Inc. is seeking a Technical Services Engineer for FlashBlade in Dublin. Based onsite in Dun Laoghaire, you will tackle hardware, software, and environmental issues with our FlashBlade product, resolving customer problems and coordinating with cross-functional teams.

You will participate in a 24x7 support culture, own customer communications, document knowledge, and mentor peers while managing multiple cases and on-call duties.

Qualifications

• 3+ years of experience in a professional enterprise level technical support role.
• Proven troubleshooting skills in a complex multi-platform environment.
• Experience in supporting hardware and software products.

Responsibilities

• Proactively resolve support cases across all severity levels.
• Own and track customer issues using ticketing systems.
• Communicate clearly with customers and document knowledge in FAQs/KBs.
• Mentor junior engineers and collaborate across teams.
• Handle multiple projects and on-call duties as required.

Skills

Technical support

Troubleshooting

Networking

Customer service

Education

Bachelor’s Degree in Computer Science or related field

Tools

VMware

Linux

Windows

Job description

Pure Storage, Inc. is seeking a Technical Services Engineer for FlashBlade in Dublin. Based onsite in Dun Laoghaire, you will tackle hardware, software, and environmental issues with our FlashBlade product, resolving customer problems and coordinating with cross-functional teams.

You will participate in a 24x7 support culture, own customer communications, document knowledge, and mentor peers while managing multiple cases and on-call duties.