FlashBlade Technical Services Engineer (24x7 Support)

Everpure; Dublin; On-site; EUR 45,000 - 65,000; Full time

Job summary

Everpure Technical Services in Dun Laoghaire, Dublin, is seeking a Technical Support Engineer for our 24x7 global support team. You will troubleshoot hardware, software and environment factors on the FlashBlade product and own customer communications.

Required: minimum 3 years in enterprise technical support, willingness to work Monday–Friday 7am–4pm onsite, strong troubleshooting skills, and experience with Linux/Windows, VMware, networking and storage protocols.

Qualifications

• Minimum 3 years of experience in a professional enterprise level technical support role.
• Willing to work the shift: Monday - Friday 7am - 4pm, onsite in Dun Laoghaire.
• Proven troubleshooting skills in a complex multi-platform environment.
• Experience in supporting both hardware and software products.
• Ability to triage issues and escalate to engineering when needed.

Responsibilities

• Answer and resolve support cases across all severity levels.
• Own and track customer issues using our ticketing system.
• Communicate with customers concisely and professionally.
• Document knowledge via FAQ/KB articles for internal or customer use.
• Mentor junior engineers through training and coaching.

Skills

Customer service

Troubleshooting

Communication

Time management

Teamwork

Education

Bachelor's Degree in CS or related field

Tools

Linux

Windows

VMware

AWS S3

Fibre Channel

Ethernet/IP

Job description

Everpure Technical Services in Dun Laoghaire, Dublin, is seeking a Technical Support Engineer for our 24x7 global support team. You will troubleshoot hardware, software and environment factors on the FlashBlade product and own customer communications.

Required: minimum 3 years in enterprise technical support, willingness to work Monday–Friday 7am–4pm onsite, strong troubleshooting skills, and experience with Linux/Windows, VMware, networking and storage protocols.