Technical Services Engineer - 24/7 Storage & Data Platform
Everpure
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Benefits offered by this job
Job summary
Everpure is seeking a Technical Support Engineer to join our 24x7 Support team onsite in Dun Laoghaire, Dublin. You’ll troubleshoot complex hardware, software, and environmental factors around our FlashBlade product and build strong cross-department networks.
The role emphasizes customer-facing communication, issue ownership, and knowledge sharing. Ideal candidates have 3+ years in enterprise tech support, experience with Fibre Channel, Ethernet, IP, and S3 storage, plus Linux/Windows and VMware
Qualifications
- Minimum of 3 years in a professional enterprise level technical support role.
- Willingness to work Monday–Friday 7am–4pm onsite in Dun Laoghaire.
- Strong technical troubleshooting across hardware, software and networks.
- Ability to triage issues and escalate to engineering teams as needed.
- Experience supporting both hardware and software products.
- Proficient with Fibre Channel, Ethernet, IP and iSCSI.
Responsibilities
- Proactively resolve support cases across severity levels.
- Own customer communications, keeping messages concise and professional.
- Document knowledge via FAQ / KB articles for internal and external use.
- Mentor junior engineers through training and coaching.
- Handle multiple projects and support cases concurrently.
- Lead large multi-participant customer calls and escalations.
Skills
Education
Tools
Job description
Everpure is seeking a Technical Support Engineer to join our 24x7 Support team onsite in Dun Laoghaire, Dublin. You’ll troubleshoot complex hardware, software, and environmental factors around our FlashBlade product and build strong cross-department networks.
The role emphasizes customer-facing communication, issue ownership, and knowledge sharing. Ideal candidates have 3+ years in enterprise tech support, experience with Fibre Channel, Ethernet, IP, and S3 storage, plus Linux/Windows and VMware
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