Onsite FlashBlade Technical Services Engineer - Dublin

Pure Storage, Inc.

Dublin

On-site

EUR 60,000 - 90,000

Full time

14 days+

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Job summary

Everpure seeks a Technical Services Engineer to join our 24x7 support team onsite in Dun Laoghaire, Dublin. You will troubleshoot hardware, software, and environmental factors across the FlashBlade product and collaborate with multiple engineering groups.

The role requires 3+ years in enterprise technical support, strong networking and storage knowledge, and the ability to triage issues in a fast-paced environment. Onsite shift 7am–4pm; benefits and a collaborative culture are offered.

Qualifications

Minimum 3 years in a professional enterprise level technical support role.
Bachelor’s Degree in Computer Science or related technical field or equivalent experience.

Responsibilities

Proactively seek to understand customer expectations
Answer and resolve support cases across all severity levels
Own and track customer issues using our ticket tracking system
Own all customer facing communications, ensuring the message is concise and professional
Share and document knowledge via FAQ / KB articles, internal or customer facing
Mentor junior support engineers through training and coaching
Manage multiple projects/support cases simultaneously
Champion customer issues internally and represent the company externally
Normally receive little instruction on day-to-day work, general instructions on new assignments
Weekend, holiday, and on-call duties as required