Onsite Operations & Records Administrator

Hibernia Home Care Group; Dublin; Hybrid; EUR 28,000 - 34,000; Full time

Job summary

Hibernia Home Care Group is seeking an Operations Administrator for our Kimmage office in Dublin. The role supports the operations manager to organise day-to-day administration, rostering, records and reporting, ensuring nothing falls through the gaps and the manager can focus on carers and client care.

You will work full-time, 9am–5pm, Monday to Friday, with a permanent contract and a six-month probation. A minimum of two years in an admin role and proficiency in Microsoft 365 are required,

Qualifications

• At least 2 years in an administrative or office support role.
• Confident with Microsoft 365 (Outlook, Excel, Word, Teams).
• Leaving Certificate or equivalent.

Responsibilities

• Manage the operations manager's diary, meetings and follow-ups, and keep an up-to-date action log.
• Triage her inbox and the shared team mailbox, flag urgent items, and draft routine replies for approval.
• Take minutes at team meetings, circulate actions and chase them to completion.
• Prepare documents, letters and reports for her review.
• Keep client and carer records in OneTouch accurate and current.
• Support the scheduling team with unassigned calls, carer availability, leave requests and rota changes.
• Answer and log phone calls from carers, clients and families, and pass on anything clinical or safeguarding-related straight away.
• Keep carer files complete: training, qualifications, Garda vetting, references and right-to-work documents.

Skills

Microsoft 365

Education

Leaving Certificate or equivalent

QQI Level 5/6 in Business Administration, Office Administration or Healthcare Support

Tools

OneTouch

Job description

Hibernia Home Care Group is seeking an Operations Administrator for our Kimmage office in Dublin. The role supports the operations manager to organise day-to-day administration, rostering, records and reporting, ensuring nothing falls through the gaps and the manager can focus on carers and client care.

You will work full-time, 9am–5pm, Monday to Friday, with a permanent contract and a six-month probation. A minimum of two years in an admin role and proficiency in Microsoft 365 are required,