Onboarding Consultant

Enterpryze ERP; Sandyford; On-site; EUR 55,000 - 75,000; Full time

Job summary

Enterpryze ERP is seeking a Customer onboarding consultant to guide new customers through the successful implementation and adoption of our cloud-native ERP platform.

You will work closely with customers to understand their business processes, configure onboarding projects, provide training, and ensure they are confident and ready to use the platform.

This role is customer-facing and combines strong communication with a solid understanding of business systems, finance, or ERP software.

Qualifications

• 3-4 years’ experience in customer onboarding or implementation consulting.
• Experience with SaaS, cloud software, ERP or business applications.
• Strong customer-facing communication and presentation skills.
• Analytical, problem-solving and critical thinking abilities.

Responsibilities

• Manage the onboarding journey for new customers from initial handover through to successful go-live.
• Build strong relationships with customers and act as their primary onboarding contact.
• Understand customer business processes, requirements, objectives and challenges.
• Lead discovery sessions and translate into customer requirements.
• Configure the platform in line with agreed customer requirements.
• Coordinate data migration, integrations, testing and other implementation activities as required.
• Develop and manage onboarding plans as per customer requirements and milestones.
• Deliver training sessions, demonstrations and workshops.
• Support the customer through user acceptance testing and go-live preparation.
• Identify risks, issues, dependencies and scope changes and ensure these are managed effectively.
• Work closely with product, customer success, support and sales teams to resolve customer requirements and issues.
• Ensure customers reach agreed-onboarding outcomes and are successfully transitioned to the Customer success team.

Skills

Customer onboarding

Implementation consulting

SaaS experience

Stakeholder communication

Problem solving

Job description

Reports to: Head of Professional Services

We are looking for a Customer onboarding consultant to guide new customers through the successful implementation and adoption of our cloud-native ERP platform.

You will work closely with customers to understand their business processes, configure and deliver onboarding projects, provide training, solutions and guidance and ensure customers are confident and ready to use the platform successfully.

This is a customer-facing role suited to someone who combines strong communication with a strong understanding of business systems, finance, operations or ERP software.

Responsibilities:

• Manage the onboarding journey for new customers from initial handover through to successful go-live.
• Build strong relationships with customers and act as their primary onboarding contact.
• Understand customer business processes, requirements, objectives and challenges.
• Lead discovery sessions and translate into customer requirements.
• Configure the platform in line with agreed customer requirements.
• Coordinate date migration, integrations, testing and other implementation activities as required.
• Develop and manage onboarding plans as per customer requirements and milestones.
• Deliver training sessions, demonstrations and workshops.
• Support the customer through user acceptance testing and go-live preparation.
• Identify risks, issues, dependencies and scope changes and ensure these are managed effectively.
• Work closely with product, customer success, support and sales teams to resolve customer requirements and issues.
• Ensure customers reach agreed-onboarding outcomes and are successfully transitioned to the Customer success team.

Requirements:

• 3- 4 years’ experience in customer onboarding, implementation consulting or similar customer facing role.
• Experience working with Saas, cloud software, ERP, financial systems or other business applications.
• Strong customer facing communication and presentation skills.
• Excellent analytical, problem-solving, and critical thinking skills.
• Strong interpersonal, communication, and presentation skills.
• Ability to work independently and as part of a team, managing multiple projects simultaneously.
• Willingness to travel as needed