Customer Delivery Manager

Morgan McKinley; Limerick; On-site; EUR 70,000 - 100,000; Full time

Job summary

Morgan McKinley is partnering with a high-growth B2B SaaS provider to identify a Customer Delivery Manager. You will own end-to-end delivery from contract sign-off to steady-state operations, ensuring seamless onboarding, high adoption, and strong client retention.

You will lead concurrent enterprise SaaS implementations, manage key client executives, standardize onboarding frameworks, and collaborate with Product, Engineering and Customer Care to drive adoption and value realization.

Qualifications

• 5+ years in SaaS customer delivery, implementation, or project management within a B2B software vendor.
• Technical breadth with complex SaaS implementations, data migrations, system integrations, and user enablement.
• Proficiency with modern project management tools (Jira, Asana) and CRM/CS platforms (Salesforce, HubSpot).
• Bonus: PM certifications (PMP/PRINCE2/Agile) or logistics/asset-heavy industry experience.

Responsibilities

• Delivery Ownership: Lead concurrent enterprise SaaS implementations on time, in scope and to customer specs.
• Stakeholder Management: Act as primary contact for client executives, mitigate risks and scope issues.
• Process & Governance: Standardize onboarding, optimize toolkits, track KPIs like time-to-value and CSAT.
• Cross-Functional Collaboration: Coordinate with Product, Engineering, and Customer Care to drive adoption.

Skills

SaaS project delivery

Client relationship management

Delivery leadership

Stakeholder management

Project management

PM certifications

Tools

Jira

Asana

Salesforce

HubSpot

Job description

About the Client

Our client is a high-growth enterprise B2B SaaS provider using data and AI to optimize operations and compliance for major commercial transport networks across the UK and Europe.

The Role

• Job Title: Customer Delivery Manager

• Reports to: COO

You will own the end-to-end delivery of enterprise SaaS solutions from contract sign-off to steady-state operations, ensuring seamless onboarding, high adoption, and strong client retention.

Key Responsibilities

• Delivery Ownership: Lead concurrent enterprise SaaS implementations, ensuring projects are delivered on time, in scope, and to customer specifications.

• Stakeholder Management: Serve as the primary point of contact for key client executives, proactively mitigating implementation risks and scope issues.

• Process & Governance: Standardize onboarding frameworks, optimize implementation toolkits, and track core KPIs (time-to-value, CSAT, milestone delivery).

• Cross-Functional Collaboration: Partner with Product, Engineering, and Customer Care to coordinate handoffs, surface product feedback, and drive adoption.

Requirements

• 5+ years in SaaS customer delivery, implementation, or project management within a B2B software vendor.

• Technical Breadth: Strong experience managing complex SaaS implementations, data migrations, system integrations, and user enablement.

• Tooling & Process: Proficiency with modern project management (Jira, Asana) and CRM/CS platforms (Salesforce, HubSpot).

• Bonus Points: PM certifications (PMP/PRINCE2/Agile), or experience in logistics/asset-intensive industries.