On-Site Student Experience Lead: Welcoming & Wellbeing

English Path; Dublin; On-site; EUR 30,000 - 38,000; Full time

Job summary

English Path in Ireland is seeking a Student Experience Officer to be the first point of contact for students, staff and visitors, providing administrative support and coordinating accommodation to meet student needs. You will drive service improvements, support inductions and manage reception duties, while working closely with academic and operations teams to enhance overall student experience.

The role requires a proactive, English-fluent professional with strong organizational skills, capable

Qualifications

• Experience in a customer service role is essential.
• Fluent English is essential; another language such as Portuguese is desirable.
• Excellent administrative and organizational skills.
• Professional telephone manner and strong spoken/written English.

Responsibilities

• Welcome new students and support inductions, orientations and tours.
• Be the main contact for students, supporting courses, accommodation, wellbeing and inquiries.
• Resolve student queries and complaints to support satisfaction and retention.
• Maintain accurate student records (attendance, contact details, course changes, IDs, visas).
• Provide guidance on studying and living in Ireland (visas, banking, PPS).
• Manage reception duties (phone, walk-ins, visitors, payments).
• Coordinate student holiday requests with Academic Department.
• Oversee weekly student activities and excursions, encouraging participation.
• Support student wellbeing and escalate sensitive issues when needed.
• Collaborate with academic and operational teams on activities and socials.

Skills

Customer Service

English proficiency

Multitasking

Teamwork

Reception duties

Microsoft Office

Tools

Microsoft Office

Job description

English Path in Ireland is seeking a Student Experience Officer to be the first point of contact for students, staff and visitors, providing administrative support and coordinating accommodation to meet student needs. You will drive service improvements, support inductions and manage reception duties, while working closely with academic and operations teams to enhance overall student experience.

The role requires a proactive, English-fluent professional with strong organizational skills, capable