Global Student Advisor - Dublin Campus

ILSC Education Group; Leinster; On-site; EUR 30,000 - 37,000; Full time

Job summary

ILSC Education Group is expanding its Dublin campus and seeks a Student Advisor to provide frontline support to international students, guide them through academic programs, and assist with documentation and visa-related needs.

This full-time role (40 hours per week) operates Monday to Friday, 8:30 a.m.–5:30 p.m., based at the Dublin campus with no remote option. The Student Services Manager oversees the team and ensures a welcoming environment.

Qualifications

• Experience working in an international school/college.
• Demonstrated customer service skills.
• Outstanding organizational skills.
• Excellent communication and interpersonal skills.
• Excellent technical skills (database, Microsoft 365).
• Fluency in written and spoken English.
• Second language a plus (Spanish/Portuguese).

Responsibilities

• Provide front-line support and guidance to international students throughout their study journey.
• Support students on academic programs, timetables, progression options, and general course enquiries.
• Assist students with required documentation for immigration registration and Irish bank account setup.
• Assist students with cultural adjustment and integration into life in Ireland.
• Respond to student enquiries via email, phone, and in person in a professional and timely manner.
• Maintain accurate student records while ensuring compliance with school policies and regulatory requirements.
• Support the academic team to ensure a positive student experience.
• Support student welfare by identifying issues early and referring students to appropriate services when needed.
• Assist with student orientation, events, and on-campus activities.
• Promote a welcoming, inclusive, and supportive campus environment.
• Support operations manager, system, and processes
• Provide accurate and timely information to students via phone, email, and in person
• Respond to student questions and concerns, resolving issues where possible or referring students to the correct team.
• Assist the Student Services Manager and Academic team with assigned administrative and operational tasks
• Attend staff meetings and training sessions as assigned to ensure ongoing professional development and effective communication.
• Other duties as assigned.

Skills

Customer service

Organizational skills

Communication

Interpersonal skills

Technical skills

Microsoft 365

Fluent English

Second language

Tools

Database

Microsoft 365

Job description

ILSC Education Group is expanding its Dublin campus and seeks a Student Advisor to provide frontline support to international students, guide them through academic programs, and assist with documentation and visa-related needs.

This full-time role (40 hours per week) operates Monday to Friday, 8:30 a.m.–5:30 p.m., based at the Dublin campus with no remote option. The Student Services Manager oversees the team and ensures a welcoming environment.