On-site Patient Services Admin (6-Month Contract)

Blackrock Health Group; Lucan; On-site; EUR 32,000 - 42,000; Full time

Job summary

Hollybank Trustees Ltd seeks an Administration Assistant to provide high-quality administrative support for a patient-focused clinic. The role spans scheduling, front-of-house reception, and finance-related tasks to support a smooth patient journey from booking to registration and discharge.

The successful candidate will have at least two years in a patient-facing or customer-facing role, with strong communication, attention to detail, and the ability to work in a fast-paced environment while

Qualifications

• Minimum two years' experience in a patient-facing or customer-facing role.
• Experience in an administrative or office environment.
• Telephone-based role, healthcare environment or retail/customer service experience is advantageous.

Responsibilities

• Schedule and book patient appointments using the Clinic's telephone and booking systems, ensuring accuracy and alignment with departmental requirements.
• Provide patients with detailed appointment information by phone.
• Register patients and update patient, demographic, GP and identification information per clinic procedures and IPSG 1 requirements.
• Book and register patients for procedures across multiple departments.
• Provide a professional reception service and direct patients appropriately.
• Manage patient queries, escalating where needed.
• Collect patient payments, insurance excesses and other charges per clinic procedures.
• Verify insurance details and liaise with Finance to keep billing accurate.
• Maintain accurate patient records with strict confidentiality.
• Collaborate across the wider Administration function and support departments as needed.
• Meet KPIs and performance standards for calls and bookings.
• Contribute to a positive patient experience with high professionalism and service.

Skills

Patient-facing experience

Administrative experience

Telephone-based role

Job description

Hollybank Trustees Ltd seeks an Administration Assistant to provide high-quality administrative support for a patient-focused clinic. The role spans scheduling, front-of-house reception, and finance-related tasks to support a smooth patient journey from booking to registration and discharge.

The successful candidate will have at least two years in a patient-facing or customer-facing role, with strong communication, attention to detail, and the ability to work in a fast-paced environment while