Facilities Administrator: FM Ops & Client Support (On-Site)

Hollybank Trustees Ltd; Leinster; On-site; EUR 32,000 - 42,000; Full time

Job summary

Hollybank Trustees Ltd is hiring a Facilities Administrator to join the Maintenance Team at our Head Office in Dublin 15. The role focuses on overseeing daily operations from job dispatch to completion, supporting clients and both office and management teams.

The ideal candidate has a strong admin background within Facilities Management or Construction, with at least 2 years in a busy environment and proficiency in Microsoft Office. This full-time position offers a stable career path.

Qualifications

• Business Administration degree or equivalent qualification.
• Minimum of 2 years’ administration experience in a fast-paced environment.
• Experience within the Facilities Management industry is highly desirable.
• Proficient in Microsoft Office with proven experience of using a variety of software.
• Excellent analytical ability with exceptional numeracy and data entry skills.

Responsibilities

• Managing the scheduling for the department to include scheduling staff and booking client appointments for PPM, general works and renewals of monitoring contracts
• Responsible for helpdesk calls – filtering by priority and overall management of same
• Liaising with FM Engineers on various queries and providing the necessary follow up and support to resolve any outstanding issues
• Assist with the clients account management and co-ordinate the selected framework billing
• Assist the Finance Department in dealing with any client queries about their invoices
• Following up with clients to obtain PO’s while managing the day-to-day bookkeeping
• Liaise with suppliers and act as the point of contact with the Procurement Department
• Generate reports to include the monthly review and update of the department guidelines
• Provide support to the engineers in their day-to-day duties
• Provide quality customer service by dealing with queries from clients and ensuring they are transferred for actioning to the relevant personnel
• Liaise directly with your Line Manager in relation to quotations, ensuring same are approved and signed off prior to issue
• Manage client queries, ensuring satisfactory customer service is provided to all and queries are escalated quickly and efficiently, where necessary
• Manage filing and ensure that documentation is correctly stored

Skills

Microsoft Office

Client management

Analytical skills

Education

Business Administration degree

Job description

Hollybank Trustees Ltd is hiring a Facilities Administrator to join the Maintenance Team at our Head Office in Dublin 15. The role focuses on overseeing daily operations from job dispatch to completion, supporting clients and both office and management teams.

The ideal candidate has a strong admin background within Facilities Management or Construction, with at least 2 years in a busy environment and proficiency in Microsoft Office. This full-time position offers a stable career path.