Omni Hub Shift Lead — Online Orders & Returns

Marks & Spencer Plc

Roebuck

On-site

EUR 40,000 - 65,000

Full time

8 days ago

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Colleague discount

Holiday entitlement

Discretionary bonus schemes

Pension scheme

Training programmes

Discount portal access

Job summary

Marks & Spencer Plc in Dublin Mary Street is launching the Shift Lead - Omni Hub to oversee the in-store fulfilment, online orders and returns for ROI. This role coordinates daily activities across picking, packing, posting and refunds, while ensuring safe and accurate processes and maintaining excellent customer service.

The role requires flexibility for opening and closing times and being able to lead the operation with confidence when the Colleague Manager is absent.

Qualifications

Experience in retail operations and online order fulfilment.
Strong leadership and customer service focus.
Ability to interpret data and manage priorities.

Responsibilities

Lead the Omni Hub operation to ensure orders, returns and stock activity are completed accurately and on time.
Coordinate resource across picking, packing, posting, refunds, floor availability and sale preparation.
Provide clear direction in the absence of the Colleague Manager and act as operational point of contact.
Maintain high standards of customer service and operational safety.
Coach colleagues to meet One Best Way, accuracy and service expectations.

Skills

Leadership

Communication

Digital systems

Teamwork

Problem solving

Tools

ISF processes

Inventory management systems

Job description

The role requires flexibility for opening and closing times and being able to lead the operation with confidence when the Colleague Manager is absent.

Get your free, confidential resume review.

or drag and drop your file here.