Office Operations & Quality Coordinator

APCOA PARKING UK; Dublin; Hybrid; EUR 30,000 - 32,000; Full time

Benefits offered by this job

Annual leave

Bank holidays

Pension scheme

Training & development

Job summary

APCOA Parking UK in Dublin 12 is seeking an Operations Administrator to support office operations, reporting to the Head Office. This 40-hour week role runs Monday to Friday at Parkwest Business Park, Dublin 12, offering a busy, collaborative environment.

You will handle new recruit ID issuance, monitor team performance, manage communications, and assist with reports and presentations. Applicants should have admin experience, strong MS Office skills, and keen attention to detail.

Qualifications

• Proven experience as an Administrator or in a similar role.
• Proficient in MS Office (Word, Excel, Outlook) and familiar with basic IT troubleshooting.
• Excellent organisational and multitasking abilities with strong attention to detail.
• Strong verbal and written communication skills, essential for effective collaboration.

Responsibilities

• Handle customer appeals, dealing with the wider team, customers and third parties.
• Manage the issuance of Identification cards (ID's) of new recruits
• Monitor quality of team performance, providing feedback, team updates and preparing files and reports on performance.
• Answer and direct phone calls, emails, and other inquiries, serving as the communication liaison for our office.
• Working with the various internal systems and updating systems where required.
• Assist in the preparation of reports, documents, and presentations.

Skills

Admin experience

Organisational skills

Communication skills

Tools

MS Office

Job description

APCOA Parking UK in Dublin 12 is seeking an Operations Administrator to support office operations, reporting to the Head Office. This 40-hour week role runs Monday to Friday at Parkwest Business Park, Dublin 12, offering a busy, collaborative environment.

You will handle new recruit ID issuance, monitor team performance, manage communications, and assist with reports and presentations. Applicants should have admin experience, strong MS Office skills, and keen attention to detail.