Night & Weekend On-Call Coordinator

Dovida Ireland; Sligo; On-site; EUR 32,000 - 42,000; Full time

Job summary

Dovida Ireland is seeking an On Call Coordinator to join our scheduling team in Ireland. The role covers night weekends and public holidays, ensuring seamless communication and accurate records for clients and caregivers.

You’ll demonstrate discretion, strong written and verbal communication, and an ability to work independently while meeting deadlines. The position requires professional conduct and collaborative teamwork within a multi-office network.

Qualifications

• Discretion, integrity and fair-mindedness consistent with company standards and policies.
• Excellent written and verbal communication skills with attentive listening.
• Ability to establish collaborative relationships with management, colleagues and caregivers.
• Interpersonal skills and sound judgment for effective decision making.
• Ability to work independently and meet deadlines.
• Maintain confidentiality of information and professional demeanor.
• Plan, organize and prioritize daily, monthly and yearly work.
• Present a professional appearance and demeanor in an office setting.
• Oversee projects from start to finish and incorporate improvements as needed.
• Knowledge of tools available to franchise owners for building their business.
• Patient and congenial on the telephone.
• Occasional travel as required by the business.

Responsibilities

• Reflect the core values of Dovida.
• Answer each incoming call in a friendly, professional and knowledgeable manner and distribute accordingly.
• Enter and maintain accurate client and caregiver records in the operating system.
• Communicate client and caregiver concerns to owner or staff as appropriate.
• Ensure Dovida standards are met and upheld.
• EP responder logs in manually on the IQ system and follow up on alerts.
• Take messages and follow up on failed login alerts in the IQ system.
• Record queries and generate/send reports by email.

Skills

discretion

communication skills

collaboration with management

interpersonal skills

deadlines

confidentiality

planning & prioritization

professional appearance

professional office setting

project oversight

tools for franchise owners

patient on telephone

travel capability

Tools

IQ system

Job description

Dovida Ireland is seeking an On Call Coordinator to join our scheduling team in Ireland. The role covers night weekends and public holidays, ensuring seamless communication and accurate records for clients and caregivers.

You’ll demonstrate discretion, strong written and verbal communication, and an ability to work independently while meeting deadlines. The position requires professional conduct and collaborative teamwork within a multi-office network.