Regional On Call Coordinator

Dovida Ireland; Sligo; On-site; EUR 32,000 - 42,000; Full time

Job summary

Dovida Ireland is seeking an On Call Coordinator to join our scheduling team in Ireland. The role covers night weekends and public holidays, ensuring seamless communication and accurate records for clients and caregivers.

You’ll demonstrate discretion, strong written and verbal communication, and an ability to work independently while meeting deadlines. The position requires professional conduct and collaborative teamwork within a multi-office network.

Qualifications

• Discretion, integrity and fair-mindedness consistent with company standards and policies.
• Excellent written and verbal communication skills with attentive listening.
• Ability to establish collaborative relationships with management, colleagues and caregivers.
• Interpersonal skills and sound judgment for effective decision making.
• Ability to work independently and meet deadlines.
• Maintain confidentiality of information and professional demeanor.
• Plan, organize and prioritize daily, monthly and yearly work.
• Present a professional appearance and demeanor in an office setting.
• Oversee projects from start to finish and incorporate improvements as needed.
• Knowledge of tools available to franchise owners for building their business.
• Patient and congenial on the telephone.
• Occasional travel as required by the business.

Responsibilities

• Reflect the core values of Dovida.
• Answer each incoming call in a friendly, professional and knowledgeable manner and distribute accordingly.
• Enter and maintain accurate client and caregiver records in the operating system.
• Communicate client and caregiver concerns to owner or staff as appropriate.
• Ensure Dovida standards are met and upheld.
• EP responder logs in manually on the IQ system and follow up on alerts.
• Take messages and follow up on failed login alerts in the IQ system.
• Record queries and generate/send reports by email.

Skills

discretion

communication skills

collaboration with management

interpersonal skills

deadlines

confidentiality

planning & prioritization

professional appearance

professional office setting

project oversight

tools for franchise owners

patient on telephone

travel capability

Tools

IQ system

Job description

Join our team

With a global presence across six countries, Dovida delivers nine million hours of care annually.

In Ireland, our network of 25 offices and 350 professionals supports 4,000 caregivers, empowering over 7,000 clients to live life their way.

Guided by our ‘Circle of Care’ philosophy, we promise: Your Life, Your Way.

Be part of a team that values compassion, empowerment, and making a real impact. Join us and help shape a brighter future—one life at a time.

Who we`re looking for

Dovida Ireland is looking for On Call Coordinator

The successful candidates will be required to cover the scheduling team over the night weekends and Public Holidays. And will have following Ability & Traits

• Demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures.
• Demonstrate excellent written and verbal communication skills and the ability to listen intently and effectively.
• Ability to establish collaborative working relationships with management, colleagues, and Caregivers.
• Ability to demonstrate effective interpersonal skills essential as well as sound judgment and good decision-making skills.
• Ability to work independently and meet deadlines.
• Ability to maintain confidentiality of information.
• Ability to plan, organize and prioritize daily, monthly and yearly work.
• Ability to present a professional appearance and demeanor.
• Ability to perform duties in a professional office setting.
• Ability to oversee projects from beginning to end, including incorporation of new ideas and best practices and evaluation of processes and procedures in order to recommend improvements and changes when appropriate.
• Knowledge of all tools currently available to franchise owners for use in building their business.
• Must be patient and congenial on the telephone.
• Ability to travel on certain occasions as the business requires.

What you`ll do

• Reflect the core values of Dovida
• Answer each incoming call in a friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate staff members
• Enter and maintain accurate client and Caregiver records in the operating system
• Communicate client and Caregiver concerns or problems with owner or other staff members as appropriate
• Ensure Dovida standards are met and upheld
• EP responder logs in manually on the IQ system
• Taking messages, calls & following up failed log in alerts on the IQ system
• All queries are recorded and a report is created and sent by email
• Demonstrate open and effective communication with owner, colleagues and Caregivers

For information on how Dovida processes your personal data please see our

Dovida Candidate and Referee Privacy Statement

Reasonable Accommodation Statement

We are an equal opportunities employer and are committed to providing reasonable accommodations throughout the recruitment and selection process. If you require any adjustments, please let us know and we will work with you to support your application.