Scheduling Coordinator

Home Instead Thuisservice Brabant Noord-Oost; Donegal; Presencial; EUR 34.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Milestone bonus

Laptops provided

Training

Work-life balance

Descripción de la vacante

Dovida Ireland is seeking a Scheduling Coordinator to join our team. You will organise all rotas and staffing requirements, monitor and log client and caregiver concerns, and maintain a complete Client service schedule using our CRM.

The role requires excellent verbal and written communication, strong organisational skills, discretion, and proficiency in Word and Excel. We offer competitive pay, a milestone bonus, laptops, training and ongoing developmental support, and a good work-life balance.

Formación

• Excellent oral and written communication skills.

Responsabilidades

• Organise all rotas and staffing requirements (roster shifts).
• Monitoring, mediating and logging both Client and Caregivers concerns
• Effectively managing and developing excellent relationships with the Caregivers and Clients
• Actively encouraging contact between Caregivers and Clients and the office
• Coordinate and maintain a complete Client service schedule using our in-house CRM system- People Planner
• Accurately enter and maintain Client and Caregivers records
• Record Caregivers hours and enter hours into People Planner
• Deal with emergency situations decisively and effectively
• Answer incoming calls in a friendly, professional and knowledgeable manner
• Participate as needed in meetings related to Caregivers scheduling/work rotas
• Perform any and all other functions deemed necessary

Conocimientos

Communication skills

Organisational skills

Discretion and integrity

Relationship building

MS Word

MS Excel

Professional appearance

Office setting experience

Herramientas

People Planner

Descripción del empleo

Schedule Full time

Job Type Permanent

Industry Health medical and related

Description

Join our team

With a global footprint spanning six countries around the world, Dovida delivers nine million hours of care each year.

In Ireland, our network of 25 offices and 350 key players manage 4,000 professional caregivers, who support, uplift and empower 7,000 clients in cities, towns and villages across the country.Dovida’s‘Circle of Care’philosophy ensures it fulfils its promise:Your Life, Your Way

Who we`re looking for

As aScheduling Coordinatoryou should have following skills and experience.

• Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
• Must have the ability to organise and prioritise daily, quarterly, monthly and yearly work.
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Must have the ability to establish good working relationships with the office colleagues, clients and Caregivers
• Must have computer skills and be proficient in Word and Excel
• Must present a professional appearance and demeanour
• Must have the ability to perform duties in a professional office setting

What you`ll do

• To organise all rotas and staffing requirements. (Rostering shifts)
• Monitoring, mediating and logging both Client and Caregivers concerns
• Effectively managing and developing excellent relationships with the Caregivers and Clients
• Actively encouraging contact between Caregivers and Clients and the office
• Coordinate and maintain a complete Client service schedule using our in-house CRM system- People Planner
• Accurately enter and maintain Client and Caregivers records
• Record Caregivers hours and enter hours into People Planner
• Deal with emergency situations decisively and effectively
• Answer incoming calls in a friendly, professional and knowledgeable manner
• Participate as needed in meetings related to Caregivers scheduling/work rotas
• Perform any and all other functions deemed necessary

What you`ll get

• Competitive Pay
• Milestone Bonus based on Office Targets
• Laptops
• Training and on going developmental support
• Good Work Life Balance

For information on how Dovida processesyour personal data please see our

We are an equal opportunities employer and are committed to providing reasonable accommodation throughout the recruitment and selection process. If you require any adjustments, please let us know and we will work with you to support your application.