Scheduling Maestro: Care Rotas, CRM & Client Care

Dovida Ireland; Sligo; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Milestone Bonus

Laptops

Paid Annual Leave

Career Growth

Training and on going developmental

Good Work Life Balance

Job summary

Dovida Ireland is seeking a Scheduling Coordinator to organise rotas, coordinate client and caregiver scheduling and maintain records in our People Planner CRM. You will build strong relationships with clients, caregivers and office colleagues while ensuring smooth daily operations in a busy Irish office.

The role requires excellent communication, organisation and a professional office presence, with opportunity for growth and a supportive team environment.

Qualifications

• Excellent oral and written communication skills and listening ability.
• Ability to organise and prioritise daily, quarterly, monthly and yearly work.
• Discretion, integrity and fair-mindedness aligned with company standards.
• Ability to establish good working relationships with colleagues, clients and caregivers.
• Computer skills, proficient in Word and Excel.
• Professional appearance and demeanour.
• Ability to perform duties in a professional office setting.

Responsibilities

• Organise all rotas and staffing requirements (rostering shifts).
• Monitor, mediate and log client and caregiver concerns.
• Develop and maintain strong relationships with caregivers and clients.
• Encourage contact between caregivers, clients and the office.
• Maintain Client service schedule using People Planner CRM.
• Enter and maintain Client and Caregiver records.
• Record Caregiver hours and input into People Planner.
• Handle emergency situations decisively and effectively.
• Answer calls in a friendly, professional manner.
• Participate in care scheduling meetings as needed.
• Perform any additional duties as required.

Skills

Excellent oral and written comms

Organise and prioritise work

Discretion and integrity

Relationships with colleagues, clients

Word and Excel proficiency

Professional appearance

Office setting duties

Tools

Word

Excel

Job description

Dovida Ireland is seeking a Scheduling Coordinator to organise rotas, coordinate client and caregiver scheduling and maintain records in our People Planner CRM. You will build strong relationships with clients, caregivers and office colleagues while ensuring smooth daily operations in a busy Irish office.

The role requires excellent communication, organisation and a professional office presence, with opportunity for growth and a supportive team environment.